Great to deal with - Lillian was outstanding in every aspect. She recently brokered the sale of my unit with exceptional professionalism, strategic marketing expertise and clear, effective communication. Her dedication and industry knowledge made the entire process seamless and stress-free. A true five-star experience!

Efficient, Supportive & Good Result
I am very happy and satisfied with my home-buying experience with Lillian Bai. I am truly impressed by her work ethic - she is efficient, supportive and incredibly helpful. The first email I sent to Lillian was nearly midnight, inquiring about a property without expecting much of a response at that hour. To my surprise, she replied within two minutes and even arranged a private viewing for me, so I didn’t have to wait for the weekend’s open home. The very next day, after finishing work, I met her and viewed the property, which immediately caught my interest. After just 20 minutes of discussion and looking around the lovely home, I decided to make an offer. By the end of the third day, thanks to Lillian’s hard work in negotiating the price, we secured the final deal. The entire process was incredibly smooth, and Lillian’s professionalism made it all the more seamless. I am extremely happy with the result!

“Hi Lillian. We just wanted to say a huge thank you for all of your hard work. We are delighted that you’ve managed to sell the apartment, especially in todays tough market! We are sat in the Sheraton Hotel and will drink a glass or two of champagne and make a toast to you and your future success. With very best wishes for the rest of 2022!“

Thanks so much for everything Lillian, you were amazing! Much respect.

“We recently had the privilege of using one of your salespeople from the Mt Eden branch to list and ultimately sell our home of 23 years in West Harbour. Lillian Bai was said salesperson, and what a revelation she was!

Charming, professional, knowledgeable and totally sincere - she worked tirelessly for us and achieved a great result. We would definitely recommend Lillian to anyone selling on today’s market. As an aside to the great result she achieved, we have also gained a new friend whose friendship will be cherished for years to come. Please pass on our heartfelt thanks to this dynamic lady.

PS - she also makes the best dumplings!

"I am writing to express my thanks to wonderful agent Lillian Bai. When I was struggling to sell my house, I came across her, and we managed to sell my house. The end of selling price is a big surprise to me. Through Lillian's effort, I am so happy with the result! She is a hard-working, honest and the best agent I have ever come across during the last 16 years. I have recommended her to my friends and relatives, and will continue to work with Lillian."

"I was most impressed with the marketing agent for the property, Lillian Bai. From my first open home visit and throughout the process leading up to settlement I found Lillian to be most helpful, obliging and very caring. I believe she acted professionally and empathetically for both myself and the vendor enabling a successful outcome for both parties. I would have no hesitation about recommending Lillian to anyone."

"We chose Lillian because of her local knowledge of Ellerslie and were pleasantly surprised by her attention to detail. Her enthusiasm and professionalism was second to none. Lillian has a professional approach and she provided us every day with buyer feedback"

"We had the pleasure of meeting with Lillian in October, when we came across her listing. While Lillian was under immense pressure due to the 5 offers that came in all at once, she maintained a very professional and personal approach in her dealings with us. We found this to be particularly refreshing, as with the market being as hot as it has been recently, we have noticed a marked decrease in real estate salespeople desire (or need) to take time to get to know their clients and understand what they are looking for.

Lillian was very enthusiastic about her listing, and it was a delight to listen to her talk about the potential of the home, and what she loved about it herself. Even if we had not been so keen on purchasing the property, I have no doubt that listening to Lillian get so excited about the home would have swayed us to take more interest.

We were so impressed with Lillian's performance, that we immediately chose her to market a property we were getting ready for sale. We had the utmost confidence that Lillian was the best Agent for our property, and were not disappointed with the final results. Her service was honest, and professional, and she dealt with both us and the party who eventually won at auction, in a respectful and personal way.

We would trust Lillian with any of our sales and purchases in the future. She is a fabulous member of the team."

"I would recommend Lillian Bai and Barfoot & Thompson to anyone who is thinking of selling their property. My property sold for well above its CV and well above my highest expectation in only three days after the first advertisement was placed, when six offers were received. Lillian's enthusiasm and confidence for a high price was contagious, both for me and the prospective buyers."

"Lillian is a real estate agent that truly works for the vendors best interest. She is dedicated and focused to achieve the best possible outcome for both buyer and vendor."

"I listed my property with Barfoot & Thompson. This was not an easy sale as it was under the name of three trustees all living at different addresses so paper work required three signatures.

Lillian was very hard working towards the sale of my property. She went the extra mile to communicate well and have to travel great distances sometimes to get required signatures. All in all she worked very hard to finalise the sale and I was very impressed with Lillian's level of commitment towards the final outcome.

I would like to attest to the fact that Lillian is a wonderful, hard working salesperson and I appreciated all her hard work in helping me to sell my property."