I'd like to start this customer testimonial by declaring a couple of points. i) I very rarely give these, and ii) this has been completely unprompted, and not requested by anyone. I just feel Amanda Ball is fully deserving of this praise!
I have been renting out various properties since 2006, and have dealt with a number of salespeople and property managers. All vary in quality, but I can honestly say that Amanda consistently provides the best service.
Amanda has been my property manager since March 2015. She always keeps my properties in great shape, conducting thorough property inspections, and finding the perfect balance between ensuring my property has enough investment to keep it well maintained, but without going overboard and wasting money. I rarely (if ever) need to deal with my tenants, as Amanda is constantly on top of this, building a great rapport with them where possible, but also being stern enough to make sure they take care of the property. She is also a great communicator, always providing quick and honest feedback.
All of this makes my life so much easier, especially as I am fully occupied with work and family, and overseas the majority of the time.
I am so grateful for Amanda's attitude and professionalism. I hope that Amanda can continue taking care of all my property long into the future, and I would recommend her to any landlord who needs their property well looked after, and wants a property manager they can trust.
RegardsH Lee, landlord since 2006
Amanda Ball has managed my rental properties for over 10 years. As a landlord for over 30 years, I found Amanda to be very professional in all aspects, when compared to other property managers. Her professionalism and Barfoot & Thompson's 100 years of history, trust, and integrity, are the main reasons I use them to manage my properties. I found Amanda to be a kind, friendly, honest, and helpful person. She is always fair to both sides: landlord and tenants. She is willing to go the extra mile to sort the problem for both parties. When tenants report issues on my properties, she lets me know and arranges whatever needs to be done as soon as possible, whether it be a handyman, plumber, or electrician etc. During her routine inspections, I found her reports were very detailed to keep me informed of the condition of my house. She goes through every corner of the house wall, ceiling, door, bathrooms, carpets and takes photos to inform me if any mould appears and of dirty marks on the carpets. She is not afraid to remind tenants to clean and maintain aspects of living in a property, before things get out of hand. I am very satisfied with her service and highly recommend her to any landlord without a doubt.
Kind regardsMs Lee
Barfoot & Thompson managed a rental property for me for over two years before I sold my property. I was delighted with the professional and thorough management of my property. I was kept fully informed of any issues, and my property manager, Amanda, went above and beyond to assist me in dealing with maintenance and repairs. I can not recommend her highly enough.H Reeves
It was great to have you managing our tenancy this year. Thank you so much for helping, supporting, supervising and caring. Really appreciated. Wish you have a very merry Christmas and Happy New Year.X Huang
I am most grateful for all the efforts of yourself and your company over the years. I have always thought everything has been handled in a most professional manner and have felt confident in leaving the property in your hands. Thanks again.Mr G Blain
Good afternoon Amanda, I just wanted to say thanks for looking after our property for past 12 years on and off! I appreciate it a lot. You always have been helpful and kept good communication. If need be, we will give it back to your management in future again. Have a happy holiday.
"Well you have a fantastic manager In Amanda Ball. A person like Amanda, you are in very safe hands, have met a lot of agents and regret to say they do not live up to our expectations"Mr Salway
We have our 4 properties looked after by your office for many years. Amanda Ball has been our property manager in this year. Now we are writing to express our big "thank you" to Amanda's excellent service in the past year. We have been very impressed with her good work. She's very committed to her work and always so prompt to answer our email or phone call. She is no hesitating to help us to solve the problems with the tenants. We feel so grateful to have her to look after our properties. We would love to recommend our friends to have business with your office because of her. We really think she should have been recognized for her good work.F Wei & J Jiang
Very happy with the service. Amanda is lovely! They have another property in Hamilton and wish Amanda could manage it too.P Kumar
Amanda Ball helped me secure a tenant for a unit I was managing myself seven years ago.
She gave me very good professional, sound advice. On the strength of this I then handed over to her the management of my three other properties about two years ago.
I have found Amanda extremely hard working and conscientious. She presents herself in a very professional way. Any situations or problems are dealt with promptly, always keeping me advised of what's happening and needs doing. Her communication skills are excellent.
Amanda has good sound knowledge and experience of the role she plays. I have every confidence in her and her abilities, recommending her whenever possible.
My only disappointment is that i will no longer have you as my agent. You have been amazing to deal with and if there is anything i can do to assist you in return, please do not hesitate to let me know. You are certainly an asset to your company and i truly hope that they give you the recognition you deserve on a regular basis. Finally, I wish you every success in your future endeavours.Rongo Parangi