We recently engaged Alex Kramarenko and Luke Shi from your branch to sell our property in Lorne Street, and wanted to provide some feedback on our experience.
As we were selling our first home, this was our first time as vendors. We had several salespeople from different agencies provide us with an appraisal, and of those, we were most impressed with Alex and Luke's presentation. It was clear that they had put a lot of thought and effort into the appraisal and we were particularly impressed by their client service, market knowledge and strong work ethic. They provided honest and timely communications with us throughout and worked collaboratively with salespeople from different agencies to ensure we got as many buyers as possible through our property. Alex's positivity and Luke's calm and approachable manner really helped us feel at ease with the process, and we felt they truly explored every avenue to get us the best offer possible. Ultimately we achieved an excellent result and it was all thanks to their hard work. We would absolutely consider engaging them again in future and would recommend them to anyone looking to buy or sell a home in Auckland Central.
We really enjoyed working with Alex and Luke and feel we made the right choice to list with them. We would not have achieved our sale price without their dedication and are thankful for their hard work.
ThanksSoyung and Jono
Recently we sold our house in Ferguson Avenue, Greenlane, Auckland. We chose Alex Kramarenko and Luke Shi as our salespeople and have never regretted it for one moment.
From the beginning of the process, when Alex and Luke came to visit us at the house, they gave us clear and honest indications of the marketing plan, what the costs would be, how much time would be involved and what would happen at each stage.
During the times we had questions or concerns, Alex and Luke replied to our phone calls promptly and even reassured us when we were stressed.
The outcome of our house sale was positive and our expectations were met. We would thoroughly recommend these two conscientious real estate salespeople to anyone and wish them both the best in the future.
With kind regardsGloria and Bob Asplin
"Luke and Alex make a fantastic team. Reliable, open, enthusiastic and great at driving a positive outcome. Very professional, great tenacity and perseverance during the lockdown and the confidence to deliver a positive outcome.”Jonathan Field
I would like to inform you about my very positive experience when dealing with Luke and Alex.
I have recently purchased an apartment (Life Apartments) through Luke and Alex. They have both been very approachable and helpful, available at any time. Always polite, providing the needed information promptly within the next few hours and making time to discuss any of my potential concerns about the purchase.
To me they did more feel like an investment partner who I can trust as I am looking to expand my portfolio in the future.
Keep these guys around as they are very good value and absolutely professional.Niels Muller
Professional, responsive, endeavour to do their best for us, Luke and Alex helped us to sell our small apartment in Newmarket at a great timing. They are very trustworthy and always know what to do at each stage. The communication between us are very smooth and efficient throughout the whole procedure, which leads to a good result. Highly recommend to let this hardworking and reliable team to take care of your property buying and selling.Mina Wu & Tingting Wang
"Right from the very initial contact I made, Alex and Luke have been brilliant. They responded professionally and promptly, and accommodated me for a viewing on a Sunday afternoon (despite the open home being in the morning, which I couldn't make).
They showed us through the various options and we never felt rushed or pushed (pushy salespeople are very common, unfortunately!).
The whole process has been made as easy as possible due to Alex's commitment - the offer was made that evening and all necessary documentation immediately followed. Good contact was maintained by Alex (be it email so as to not interrupt my working hours, or his picking up phone calls or even via SMS) throughout the diligence and settlement periods. Alex has always been helpful, respectful, does what he says he will, and he went the extra mile for me to make this happen (including even with the move!).
Literally everyone else I've dealt with throughout the process was more of a headache than they were help so Alex and Luke really were a breath of fresh air. Being a first time buyer Alex and Luke also took the time to explain things that I'm sure must be painfully dull to professionals who do this day in and day out such as yourselves.
Today is my second morning in my home and I just wanted to take a moment to send thanks."
Kind regardsNatalie Ellen-Eliza
Luke and Alex are definitely the most professional real estate salespeople we have met. They are customer-service driven with a profound knowledge of property sales. They helped us sell our first property in 2017 and we didn’t hesitate to contact them again when we decided to sell another property.
The market may go up and down, but with the support of a team like Luke and Alex, your best interests are always secure as a vendor.Kevin Qian and Vicky Zhu
Alex and Luke were involved with the recent marketing and sale of my apartment. Their advice was invaluable and at all times they kept me fully informed of progress with the sale.
Alex and Luke were very accurate in their sales predictions and prepared and executed an extremely successful and cost-effective marketing programme. A successful sale was achieved in less than a month.
We would certainly recommend their services in any real estate matters.
Best RegardsShawn Li
My husband Wayne and I have had lots of dealings with real estate over many years. Recently we had the pleasure of purchasing an apartment through your agents Luke and Alex for our son Michael. Michael was very pleased to receive the gift basket for which he thanks you. We just wanted you to know how much we appreciated their efficiency and their polite and pleasant manner. We requested more information and this was arranged in a quick efficient manner.
These are two great young men and I hope they go a long way in their chosen fields. We would have no hesitation in recommending them.
"We really appreciate the time and effort you've put into selling our house in Parnell. Both of you are utmost professional and have been a pleasure to work with."Chris and Flora Kwan
"Luke and Alex sold us our beautiful apartment in the city and they are both so wonderful! They are honest and trustworthy and helpful -- a real pleasure to do business with. Just really nice guys! Thanks so much!"Alice Bell and Shane Kelly
"We would unreservedly recommend the high performing Luke & Alex / Alex & Luke partnership to support you through your next real estate transaction. Luke and Alex continuously demonstrated all the characteristics of the high performing and harmonious team they are. Through several months of hard work, they did not miss a beat in meeting and exceeding all obligations. They always showed great professionalism, integrity and dedication to unwavering support for both vendor and buyer.
Luke and Alex have great interpersonal skills, complementary personalities and abilities. Their industry knowledge, quality of communications with all parties were always delivered in the best possible way - well planned, on time and on-point.
It was truly a pleasure to work with Luke and Alex. We would not hesitate to engage their services for any future real estate transactions."
Great guys, great purchase, great service, easy, quick to respond, good results.Vincent Newby
"There are agents whose listings sell themselves, and there are agents who sell their listings. Alex and Luke are the latter.
This energetic and hard working team are a new breed of real estate agents. We chose to sell with them because we knew that they care, they take pride in their work and they'll do what it takes to do the best job they can both for the vendor and the buyer. We were really pleased with the whole process and I wouldn't think twice about engaging Alex and Luke in the future again.
I visited a lot of other open homes since Alex and Luke sold our home, and I can honestly say even as a potential buyer I wish there were more agents like these two champions."
"Two little guys they were up to no good,
Wanted to sell me an apartment in their neighbourhood,
With one quick negotiation we did not fret,
We moved our daughter to Auckland and now she is all set".
"So trustworthy, honest, genuine and we would highly recommend.
They work almost 24hrs even in the weekend".
"Both Alex and Luke could not do enough,
when it comes to buying and selling property they really know their stuff".
"Thanks guys for all that you have done,
We really think you both are No. 1".
I recently sold an Apartment in Auckland City with Luke and Alex. The entire process from start to finish was effortless and both of them offered great advice and support along the way. They remained professional at all times and very easy to work with. Sale price was right on target and it sold quickly. I wouldn't hesitate in using them both again.Maxine Suvalko
Luke and Alex made the sales process very easy, and they achieved the best price for our apartment rather than over promising an impossible estimate to secure the listing.Alan and Jill Wright
This is the first time I purchase property in New Zealand and I'm glad I have Luke and Alex to go through the whole process with me. I have been looking for an apartment in Auckland CBD for almost a year via several real estate companies, I did not know too much about the buying process until I met Luke and Alex. I only stayed in Auckland for a week in late-2017 and Luke and Alex tried their best to find properties that suit my criteria so I can view the properties during my stay. Though the property hunting did not succeed that time but Luke and Alex keep me in their mind and sent me a wonderful property after I left New Zealand, and that is the ONE. Their professional, service and knowledge really helped me a lot on understanding the whole process and market. I highly recommend this team to everyone who wants to sell / buy a property, and I'll certainly ask their help again for my future property investment.Kim Au
"I met Luke and Alex when I planned to purchase my first apartment. I am strongly impressed by this honest, professional, conscientious, easy-going and hard-working team. As I was a green-hand purchaser, Luke explained the process and law-related matters very clearly and patiently; Alex explained every detail when I went to see how an auction works. They always spared no effort to keep an eye on any potential property that might meet my needs. On the day I made my offer, I felt so grateful that they worked until very late to ensure everything was right for me. I later knew they are one of the best teams in their branch. As their client, I certainly know all the reasons why they achieved such a remarkable result.
For those who are looking for a professional team with excellent service when purchasing or selling a property, I strongly recommend Luke and Alex, for everything they tried and did for me. I believe this unbeatable team will make you the next referee for their outstanding work."
Thanks for the professional service from Alex and Luke! We really appreciate the efforts and the quick sale of the apartment. It has been easy to communicate and we always get prompt and professional response from you guys which kept everything on track and gave us confidence. The end to end sale of our apartment turned out to be smooth and we are very impressed by the result that it was sold within one month. We will definitively recommend Alex and Luke to any friends who wish to sell apartments and even other properties. Thanks again.Kevin and Vicky Qian
Luke Shi and Alex Kramarenko are very helpful and responsible person who are easy to talk according to the customer demand in terms of understanding your situation. They help me a lot on explaining the market price and feedback to sell my CBD apartment in 2 weeks. I really appreciate them for what they have done. I would highly recommend that Luke and Alex are the right person for exactly what you need, because they are professional and reliable!Zhen & Huaixi Liang
"Luke Shi and Alex Kramarenko are very nice and responsible person. During the 3 weeks open home, they always give me the update information in time, let me know the marketing feedback, and finally sold my house in Mt Wellington by auction. I have to say I am glad to choice them be my agents. Highly recommended"Luke Liu
"I would not hesitate to recommend Alex and Luke to anyone. Alex and Luke know the Auckland CBD property market very well and work very hard to deliver great results. I am extremely happy with the result I got from selling my CBD apartment. They worked very hard to reach out to potential buyers and aimed to achieve great result in the shortest amount of time. Totally recommended and will definitely use them again in the future!"Maggie Leonardo
"We used Luke Shi and Alex Kramarenko from Barfoot & Thompson City Office to sell my Sunnyvale property recently and we are very pleased with the service, knowledge, professionalism and of course the result they have offered. The level of communications we had during the marketing campaign is absolutely fantastic. Luke and Alex well kept us informed about every steps of the selling process and also plan the possible situations we may have. We dealt with some other real estate agents before but we found the great advantage of using Luke and Alex to sell my home is they don't only bring buyers from local west district but also bring buyers from other areas . We can say Luke and Alex have worked very hard and smart to get what we want. If you are thinking to sell your property. We definitely recommend Luke Shi and Alex Kramarenko."Nelson Nie, Perfect Place Ltd
"Alex Kramarenko and Luke Shi are very hardworking and professional. I have now sold multiple properties through them and wouldn't hesitate to recommend them to other people to use as their selling agents. They make the process very clear and easy to navigate and take care of both the purchaser and the vendor with integrity and honesty. I look forward to working with them again and achieving more great results!"Simone O'meara
Alexander Kramerenko helped me find and purchase at auction my new home in Avondale. He then conducted a sustained marketing campaign to sell my family's property in Western Springs, which I had looked after for thirty years. He was referred to me by a work colleague who had taught him English and had mentored him during his early days in New Zealand. He extolled Alex's work ethic, honesty and personable character. Alex completely lived up to this recommendation, conducting my and our family's affairs with exemplary professionalism. This was appreciated and remarked upon by other professionals involved, including my lawyer and those acting for my mother's estate.
During the protracted, three month campaign to sell my mother's property he demonstrated resourcefulness, sensitivity, flexibility and sustained commitment. Two of my brothers were involved as trustees and executors of my mother's estate and we all grew to appreciate Alex's ready ability to work as a team player, both with his Barfoot & Thompson colleagues and us. He was readily able to access the depth of experience available to him in his company and to share the campaign with an associate, Luke Shi, and other colleagues able to introduce additional prospective buyers. He graciously accommodated one such approach when it developed into the third, successful contract on the property. We also appreciated his regular consultations and reports and the quality and cost effectiveness of the marketing materials and strategy he developed.
Over the course of the many open homes and special viewings and three contracts (two unsuccessfully concluded) significant challenges for buyers with the property were revealed. Alex proved quick to adapt with alternative stratagems and contract mechanisms to keep the campaign alive. Constantly cooperating with Luke, my brothers and me, he worked very hard at every stage of this complex campaign to continue to cultivate prospective buyers who had shown interest.
Alex was unfailingly courteous and considerate in my dealings with him. In my preparations to market my mother's property he several times generously helped me with de-cluttering chores. It was a pleasure to be involved with and guided by him while negotiating these very significant milestones in my life.
"I am writing to you today with regards the great work received by Alex and Luke on the recent purchase of a 2 bedroom apartment in the CBD at 34 Kingston Street. We had already been looking for a while as we had reasonably strict criteria that we wanted to address when we called in to your offices and was fortunate to be seen by Alex. Alex immediately had our confidence by showing us that he had an intimate knowledge of the apartment scene in Auckland CBD where we were looking. Where to look and more importantly where to stay away from.
Alex and Luke got engaged again when I requested an update on the local apartment scene and immediately they had one in mind that we ultimately purchased.The level of professionalism and courtesy was fantastic. They followed up and managed the process for us seamlessly and always both of them with great big smiles and endless energy. I would not hesitate to recommend this pair to anyone looking for an apartment (I have already done so in fact) and hope to be able to do more business with them in the future."
"I am writing to you today with regards the great work received by Alex and Luke on the recent purchase of a 2 bedroom apartment in the CBD at 34 Kingston Street.
We had already been looking for a while as we had reasonably strict criteria that we wanted to address when we called in to your offices and was fortunate to be seen by Alex. Alex immediately had our confidence by showing us that he had an intimate knowledge of the apartment scene in Auckland CBD where we were looking. Where to look and more importantly where to stay away from.
Alex and Luke got engaged again when I requested an update on the local apartment scene and immediately they had one in mind that we ultimately purchased.The level of professionalism and courtesy was fantastic. They followed up and managed the process for us seamlessly and always both of them with great big smiles and endless energy.
I would not hesitate to recommend this pair to anyone looking for an apartment (I have already done so in fact) and hope to be able to do more business with them in the future."
"This is a testimonial for the service that Luke Shi and Alex K provided us in our recent purchase of an apartment in Auckland CBD. We found both these men to be very helpful and patient with us. Through our purchasing process we put an offer on two different apartments only to lose both of them at the last minute. Luke and Alex then worked very hard to find us another apartment exactly to our specifications which we were successful in purchasing. We felt they both listened to what we were after and offered helpful advice through out the process. We would happily recommend these two Property Agents to anyone looking at purchasing property in Auckland."Leanne and Jason Heaven
"I was very grateful I chose Alex to sell my flat, to be honest of the three agents I talked to he was clearly ahead of the group. My faith in Alex never wavered through the process, he made, what can be a very stressful process so much smoother.
Alex has a good rapport with people and has a cool head. I have already recommend Alex to several people and would jump to work with him again on my next purchase or sale."
I have recently purchased through Alex Kramenko and from the start to finish of purchasing my property, Alex provided professional service. He was always available when I needed to get in touch and his honesty, integrity and genuine desire to do the right thing by his clients will endear him to both buyers and sellers. I highly recommend Alex as your real estate professional.Julie O'Sullivan
Thank you very much to you and your team for selling our Auckland apartment by auction today.
As we live in Australia we were very hesitant about not being able to be involved personally in the sales process, and our heavy reliance on a local sales agent. Thanks to you Alex all our worries were taken care of! From our first discussions you have answered all of our questions promptly and worked through everything in a very professional and courteous manner.
We really appreciate your assistance and professional service.
Regards and best wishes,
Jack and Alex acted professionally and expediently on the sale. I am very happy with the services of Barfoot and Thompson. I would continue to use the services of the firm in the future. I am contemplating a sale of another property in Queenstown and I would refer that to Jack and Alex when I am firm on my decision.Peter Ling
During the last year or so we got in contact with many real estate agents, so I can definitely do a comparison on the category.
Alex's professionalism is really superior. Always on time, extremely neat (no matter what day or time), friendly and very respectful.
As buyer adviser, he understood our requirements and presented us properties that we always found interesting. Sometimes he surprised us with places that we wouldn't have chosen our self, but nevertheless they were somehow attractive.
He managed to organize house visits at any time we required, putting the client always first
Having such a high opinion on Alex, I would recommend him to any person who needs to buy or sell a property. For sure I'll do my self when I will sell mine.
We recently purchased an apartment in Wellesley St Auckland with the assistance of Alex Kramarenko.
I wanted to provide some feedback in relation to the overall purchase experience. Alex has been helping us find a property for close to 3 months and he been extremely patient, helpful, professional and has gone over and beyond the service we have received from any real estate agent over the years.
He was very responsive and accommodating with all our requests and ensured that we were happy from the start to the finish of the entire process. My wife and I are extremely happy with our new purchase and are looking forward to moving into the place in 2016.
He is a real asset to the organisation and we would happily recommend him to family/friends looking to purchase a property in Auckland as well as for our future investments.