I understand the demands of being a property manager. Doing what’s right, while being firm and friendly, especially when dealing with sensitive business matters, is a daily task, which I strive to do with skill, professionalism and pride.
My previous experience in a boutique property management company transitioned nicely to the corporate, yet family and community-focussed style of Barfoot & Thompson. It provided an understanding of the challenges involved in great tenant selection, managing rent arrears, and keeping on top of any maintenance issues as they arise. My keen eye for detail when doing inspections saves a lot of heartache for both tenants and landlords.
I enjoy getting to know my customer's requirements and I enjoy the satisfaction of matching the right person to the right property, to ensure the best outcome for all. Having owned and rented properties both here and overseas, I’m no stranger to home renovations and troubleshooting maintenance issues.
It can be challenging to always be able to be receptive when the phones are ringing, the emails are arriving in the inbox and tenants and owners want immediate action. I believe it is my ability to remain calm in stressful situations and to think on my feet while trying to find suitable solutions to issues and problems that may arise, that makes each day exciting and further fuels my passion for my job. A healthy dose of humour also helps!
With over 20 years of customer service and administration (including 10 years at ACC), experience in procurement, FMCG, retail and real estate industries, has given me the ability to interpret legislation and adhere to putting good processes and systems in place.
Originally from Porirua, Wellington, I moved to Melbourne for five years before relocating to Auckland’s North Shore in 2011, where I find the diversity of the community and the many opportunities the City of Sails has to offer, probably won’t see me live anywhere else.
To experience the difference of passionate customer service - call me now.
"We found Donna to be a friendly, trustworthy, professional salesperson to deal with, keeping us in the loop during the whole process. We would definitely recommend working with Donna."Liza
Me and my wife's experience when first moving into the property managed by Barfoot & Thompson Greenhithe, left a bit to be desired. However, when Donna took over the portfolio, our experience certainly began to take a turn for the better. Communication improved markedly and we found Donna a delight to work with. We would have no hesitation in recommending to anyone who is contemplating renting a property in the portfolio that she is managing for Barfoot & Thompson Greenhithe.
RegardsLarry and Emma