I am a senior citizen living and working in South Auckland and I was selling an apartment in Mt Eden. This in itself was a problem. However, Derek and Cathy coped extremely well with all my issues, big and small. Their courtesy, integrity, suggestions and problem solving abilities have to be experienced to be believed. They were utterly superb in delivering their service: professional, experienced, obliging and caring. There was not a hoop left for them to jump through, nor an extra mile left for them to walk. They did it all with grace and dignity. Thank you.Elsie, Esplanade Road, Mt Eden
Hi Derek and Cathy
We wanted to say how wonderful we found the way you handled the sale of our property. We were impressed with your knowledge of the area and we really felt you had a genuine interest in making our sale a success. Every step of the way you were totally professional and we felt very confident that your recommendations only had our best interests at heart. We felt you understood our requirements and even suggested things we had not thought of, this is where your experience and knowledge of our area shone through.
We have not sold a property for a number of years and your expertise and assistance was invaluable, you supported us through the whole process and were totally honest and did exactly what you said you would and when you said you would do it.
You coached us through the auction process and we were so impressed that you had managed to get a number of genuine buyers and achieved far more than we expected on the sale price. We know you worked really hard on the day to make our auction a success and it was obvious the recommended marketing plan hit the mark.
It goes without saying that given the opportunity we will be recommending you to anyone we find who is selling a property in the area, as you made a stressful process really simple. We felt nothing was too much bother and you took the time to explain everything fully.
We would be more than happy for you to supply would be clients with our contact details so that we can let them know first hand what a wonderful job you did for us.
Thank you and wishing you every success for the future.
Kind regardsHoward and Carole Anderson, Dominion Road, Mt Eden
Derek and Cathy far exceeded our expectations with the recent sale of our Mt Eden unit. They were very thorough, had specialist market knowledge and were good at networking and following up. I would have no hesitation using their services again. If you want good advice, a strong team and an excellent result for your property, sign up with them right now.Chris and Lucy Hilton, View Road
We worked with Derek and Cathy 4 years ago for the sale of our first home, which was a very positive experience. In considering the sale of our second home we felt it would be prudent to consider all our options before making a decision on who to use. However as soon as we met with Derek, we knew right away that he and Cathy were the best option for our family - and ultimately it was an easy decision for us to choose them. Derek and Cathy are true professionals and incredibly knowledgeable. Together they make a fantastic team and very much complement each other, with different strengths. We were very happy with the outcome of our sale, but the journey for us was almost as important - with busy lives and 2 toddlers, we were particularly anxious about the process, however we trusted Derek and Cathy, who made things as smooth as possible - nothing was too much trouble. We would have no hesitation in recommending Derek and Cathy again and would be happy to be contacted to provide any further information. If there is a next time for us, Derek and Cathy will be our only option. Thank you.Maaike and Mathew Gribben, Peary Road
Derek and Cathy were more than brilliant. They communicated with us even while they were overseas on holiday. With their expertise and contacts, we were able to get the unit on the market within a couple of days. (We live near Wellington and only had a day in Auckland to try and organize the sale a part of our uncle's estate). Once on the market, the unit sold for a price much higher than we expected well before the anticipated original auction date. We are so impressed by Derek and Cathy's professionalism, efficiency and helpfulness. They even organised the lawn mowing for us without hesitation. They definitely deserve a good meal out on the house!
Peter & Dana Jackson, Ngauruhoe St
We have worked with Derek and Cathy as both a buyer and a seller and our experience in both situations was unparalleled. We were new to the area when we purchased our house and Derek and Cathy had amazing knowledge of the area that was invaluable to us when we were buying - they were completely accurate as well. When it came to selling we challenged them to come to us with a realistic price for our sale and they were spot on which proves how much they know the area. Derek and Cathy were honest, upfront and passionate about our house and the sale process. Derek and Cathy work amazingly well as a team and at no point did we feel they were doing anything less than their best for us. We would not hesitate in using Derek and Cathy to sell our house again as we are confident they are the right people to get us the best possible price for our house. We would also not hesitate to recommend them to anyone else also looking to maximise their sale price. They are the experts in the area.Nick and Emma Barnes, Peary Road
This letter is written to express my appreciation of the outstanding service received from Catherine Giles and Derek Helliwell in relation to the marketing and recent sale by auction of my Mt Eden home. On the basis of my experience, I am more than happy to recommend them to anyone who is considering marketing their property. When I first met Catherine and Derek I warmed to them immediately. They are warm, open and friendly in manner, while at the same time being highly professional in their approach. I found them great to work with, and the whole process of selling my house was much less stressful than anticipated. All the way through Catherine and Derek provided clear information and explanations, and followed through meticulously on anything they said they would do. I felt really supported, but never pressured by them. Having consulted with agents from a number of different real estate companies, I was also very impressed with the way Barfoot and Thompson operate, and felt I got a very good return for the money that was invested in the sales process.Marjory, Balmer Lane, Mt Eden
Derek and Catherine did a fantastic job marketing and selling our Mt Eden property. During our initial meeting with both Derek and Catherine we were impressed by their knowledge of the local market, their professional approach, and their genuine interest in our needs and goals. The marketing material produced was of a high standard and they managed to attract a number of genuine buyers within a short period of time. During the sales process their feedback and communication was excellent and we always felt that we understood exactly how things were progressing. When an offer was presented on our property, both Derek and Catherine helped us to understand our options resulting in the achievement of a price well above our initial expectations.Marty & Rachael, Kingsford Rd
We recently listed and sold our home with Derek Helliwell and Cathy Giles of Barfoots and want to say what a fantastic job they did. Every step of the way they were professional, honest and helpful - nothing was too much trouble. They were always available to answer our questions and made us feel like selling our home was their number one and only priority. It can be a stressful time selling your home but Derek and Cathy made the whole process that much easier. We would highly recommend using Derek and Cathy and we will definitely use them again in the future. Please feel free to contact us should you need any further information.Mat & Maaike Gribben, Euston Rd
We highly recommend Derek and Cathy. They are friendly, professional, very responsive, and - importantly - achieved a timely result we are very happy with. In short, they have all the attributes you would look for when engaging a real estate agent. It confirmed that our choice to go with Derek and Cathy and the auction route (as opposed to the other possibility, who proposed 'by negotiation') was the right one. We doubt whether we would have achieved the same level without the pressure of auction.Matthew and Nichola Allen, Onslow Rd
All of our dealings with Barfoot and Thompson have been great. Our previous agent had a very honest and relaxed approach which we liked. We were disappointed to find when it came to selling our house that he had moved on, however were recommended Derek as his replacement. To our great surprise Derek along with Catherine have been equally as good if not better than our previous experience and have been nothing but professional, approachable and full of knowledge and great advice. We absolutely would not hesitate to use Derek and Catherine again. Many thanks to you both for such excellent service!Patrick & Michelle McArthy, Onslow Rd
My husband, Rod, and I took possession of our new house at Lauriston Avenue, Remuera today and I just wanted to write and let you know how impressed we have been with all our dealings with Derek Helliwell and Catherine Giles who have been unfailingly patient, have always gone the extra mile to keep us fully informed and, in short, been absolutely marvellous! I must admit we have been fairly cynical about real estate agents in the past but Derek and Catherine have surpassed them all - nothing was ever too much trouble; they took time to answer our questions patiently; were always a reassuring figure during our negotiations and someone who we felt we could trust completely - so important when considering something as important as buying your new home.
Should you have any future clients who would like to have the reassurance of a recommendation for Derek and Catherine, please feel free to use this testimonial as I would heartily recommend Derek and Catherine to anyone contemplating buying or selling their home and we would definitely use them in the future if and when we sell again!
With many thanks and kind regardsAnthea, Lauriston Ave
If you want to sell your house and come away feeling like your interests as a vendor are completely understood and managed then call Derek and Cathy. With the upmost respect and professionalism Derek and Cathy are fantastic agents who stayed engaged and involved throughout the entire process. They provided input into staging, marketing, maintenance and so on, ensuring we did exactly what was needed to get the house into a presentable state without over investing. Derek and Cathy made sure we knew exactly what was happening at each stage with regular feedback and on-going communication that was always engaging and informative. They made appointments to meet us that aligned with our schedule which often was on weekends or later in the evenings.
Simply put Derek and Cathy are amazing, I will without question be calling them first whenever I am buying or selling a property as I know I will achieve my goals with their skills, professionalism and genuine friendship.Jonathan Reay, Titirangi Road
Derek and Cathy, thank you for your proficient, accurate and effective sales campaign. It was a surprisingly low-stress, hassle- free period that ended with a sale price we were very happy with. The frequent, informative contact made us feel entirely in touch with the progress at all times. Thanks again.Charlotte, Landscape Rd, Mt Eden
Derek and Cathy make a great team- approachable, knowledgeable and driven, with a personal touch. They kept us fully informed throughout the auction/sales process, weren't put off by a couple of small setbacks on the way, and ultimately achieved a great result for us. The flowers and bubbly were a nice touch too!
Thanks to you both.Arthur & Robyn, Rahiri Rd