I found him Frank Li to be upbeat under all circumstances. He would always greet me with a smile, had a pleasant manner and nothing was too much trouble.
I found him to take initiative in showing us properties that suited myself and my family, and it was never too much trouble to show me yet another property until we found the one that was for us.
During the sale of my own house he stayed positive In a difficult market and offered good feedback. I know he gave potential buyers a positive experience and would follow up with the viewers and give me feedback.