Over 20 years, I've had to rent out property and have it managed in two U.S. states
and in New Zealand so I have some points of comparison. On most indices, service in the U.S. is superior to that in New Zealand (and I say this as a Kiwi). But Huw and Maureen and their team at B&T have provided both me and my brother far superior service to anything I experienced in the U.S. in property management. They combine both a personal approach and a very professional and prompt attention to detail. I really couldn't ask for more in property management.
To whom it may concern,
As a tenant of a property managed by Barfoot and Thompson Ponsonby, I was extremely happy with the level of service and professionalism I received. Any requests I had for the servicing of the property were attended to the same day. Huw was unfailingly polite and responsive to requests. I felt the property was in good hands and I quickly gained confidence in his willingness to make my time in the property a good experience. I would highly recommend Huw and his Ponsonby Team to both property owners and tenants alike.
We are experienced tenants and we have encountered good property managers and some bad ones. Huw and Maureen at Barfoot &Thompson Ponsonby Rentals are the best property managers we have ever had. We really appreciated their professional, organised approach and their follow through and we strongly recommend them to any landlords and tenants who value working with quality people.
Huw Evans was my agent and he was outstanding in all respects. He selected excellent tenants and my property was always rented promptly. Huw was always polite and courteous and willing to go the extra mile for me. He efficiently and promptly handled all the financial transfers of rent to my bank and stepped in and dealt with another management company, when I found communication with them to be exasperating at times and damned near impossible at other times. I would certainly use your management services again should I be looking to buy or if I wanted to rent again in Auckland.T Kovach
It's been a real pleasure dealing with you through my tenancy and I can only pray that future Rental Managers are as friendly, approachable and responsive as you are.
I want to sincerely thank you for all the work you've done over the last couple of years, and say what a pleasure it has been dealing with you.
Hi Huw & Maureen
I would like to take the opportunity to thank you all for your professionalism and for taking such care with my home.