Lucy Shelton came highly recommended to us via a mutual friend. We were in the Auckland market looking to sell at a time when there was uncertainty in the market and needed an salesperson who would be honest with us with regards to market expectations. She was very personable at our initial meeting and took time to understand our reasons for selling as well as the renovations we had done to the property. She recommended a clear plan for listing the property on the market and made some good suggestions about property staging and advertisement sites for the property. We had very little face to face contact time as we had moved out of Auckland prior to the property listing. She was excellent at managing the staging company as well as professional photographer within a very tight time frame. During the listing period, she took great care of the property and made sure the property was at its best for Open Homes and individual viewings. Despite most of the communication being done via email and phone, she was clear and detailed about the market response to the Open Homes. She gave good advice regarding managing offers and the auction itself. All of the above contributed to the property selling at a good price and we are very happy with the result.Fiona and Trevor Kuang
We recently sold a property in Waterview and one of your agents, Lucy Shelton, handled the sale for us. Throughout the process, we found Lucy a highly professional, caring agent, who worked so very hard for us. She kept us informed all the time about our open homes, prospective buyers, other sales in the area and was available whenever we needed her. She was aware of my husband's developing dementia, and was so supportive of me, which I really appreciated.
She even went so far as to rake leaves up before the purchasers visited and also climbed under the house to drag out what she thought we needed to remove, so that settlement went smoothly.
I believe Lucy went way above and beyond what she needed to do, for us, and I am so appreciative of how she facilitated the whole process. She is an outstanding agent, one of the best we have used over the years, and I am passing her name on to friends and acquaintances.
" A very big thank you for all your hard work and dedication during both the selling and buying process. You really went above and beyond and were honest and upfront in all communication. Thank you for making what was a very stressful time so much easier: we felt supported and understood at all times. Lucy's dedication was second to none and we wouldn't list with anyone else!"Helen and Ben, March 2019
'Totally recommend Lucy's skills, Lucy knows how to get the best price for your property and gave me advice all through the selling process of any pitfalls or advantages that I may have. What I thought might be a pain of a process was really pleasant and friendly and nice. Thanks for all your help Lucy.'Margo, Waterview, October 2018
Working with Lucy to sell our house was amazing. Given the at times stressful and emotional process of selling our family home that we had been in for many years, she made the journey easier. Lucy kept us fully informed every step of the way. We also always had the sense that she put our needs first and always available to answer any questions we had. She was warm and caring, patient and professional. We would highly recommend her!!!Daniel and Christina
Great communication skills. Keeping us well informed. Customer focused and trustworthy.Sanjay
Thank you Lucy Shelton, we were able to purchase our next family home in Pt Chevalier. You were very professional and calm throughout the process and made sure it all went through easily and smoothly for all involved. Easy to talk to and wonderful to deal with. Lucy , you definitely genuinely care for both vendor and purchaser and have our best interests at heart. Thanks Lucy for all your hard work.Melissa Smith and Hayden Smith
Craig and Lucy made the sale of our mother's property at 21 Newell Street a hassle free process. Within 24 hours of meeting them they had presented us with a marketing proposal for the property, which impressed us immensely considering we had already contacted other agencies. Craig's enthusiasm and energetic sale's pitch gave us the confidence we were making the right decision to sign with Barfoot & Thompson. Throughout the process, Craig was in regular contact with us with updates after every open home.
At Craig and Lucy's suggestion we attended a Barfoot's Auction. This experience, along with Craig's weekly reviews was very beneficial leading up to our property Auction. The Auction process we found to be very efficient, with the whole Barfoot's Team doing everything possible to achieve a great result for us. Which they did!
We would certainly recommend Craig or Lucy to any of our friends or acquaintances.
"Lucy Shelton was very thorough, professional and approachable. She communicated with us frequently and gave us detailed feedback. She had a good handle of the current market and gave real thought to the advertising strategy. She worked very hard for our property and gave a lot of her time. We couldn't have asked for a better experience... She came highly recommended to us and now I know why. I would absolutely recommend her and can say she will make an absolute difference in the selling of your property."Dan and Birg
"Lucy was an extremely motivated and passionate agent on our property. She was fully committed to getting the best deal for us as her clients and always went the extra mile. We loved working with Lucy, she is full of energy and ideas."Helen and Malcolm
"We as a family found Lucy very enthusiastic and worked with us to get the best price. Lucy kept us well informed and worked very hard."Linda
"Lucy Shelton was involved in the recent sale of our house, and it is a pleasure for me to be able to write this reference for her.
The house was sold at auction after a marketing period. We felt that the price achieved met our best expectations, and the process as a whole was relatively painless. We attribute this in large part to the thoroughness and professionalism of Lucy in marketing the house and preparing prospective buyers for the auction.
We always found Lucy to be approachable, straightforward, and reliable. She seemed to have a natural rapport with many of the potential purchasers whom we met.
She was always available to deal with our concerns and questions, and was always as good as her word in getting things done.
We were extremely happy with the service she provided for us, and wish her well."
"I recommend Lucy Shelton as a real estate agent, with complete confidence in her ability and professionalism.
Lucy sold my commercial property during a difficult time in the market, and was able to secure a top price with a solid purchaser, when several other agents had failed.
She understood my needs as a vendor, and organized an effective marketing campaign with a budget that I was extremely happy with.
I will not hesitate to secure her services in the future."
"I would just like to show my appreciation for one of your sales people - Lucy Shelton. Lucy marketed and sold our lovely little art deco place last week. Lucy's commitment to us has been fantastic as she constantly kept us in the loop. Lucy has a refreshing personal approach and really listened to what we had to say. I have dealt with Lucy in the past, from a buyers point of view and appreciated a personal touch rather than a 'hard sell' which is so obvious in a lot of sales people. I am sure we will have dealings with her in the future and we look forward to doing business with her again."Stephen, Mt Eden, Waterview
"Prior to selling our house we went to open homes in our area and observed agent to see how they worked. We took into account their professionalism, their attitude, their interest in us as buyers and potential vendors. This was a very important consideration as once selected they would be dealing with our most valuable asset.
Without a doubt Lucy Shelton came to top of our list. Her knowledge of the Auckland area combined with ther total professionalism to go the extra mile gave us the confidence that we could trust her to sell our home... and she did.
Lucy Shelton comes highly recommended to anyone considering buying or selling their home."
"My purchase of a home went unconditional after some tense moments, whilst waiting for the bank to decide to lend me the money I needed. I am writing this because I think that your company should know about the excellent work Lucy Shelton of Barfoot & Thompson Point Chevalier did for me. She was very sensitive to my needs and every time I rang, Lucy was positive and reassuring."Lindsay , Pt Chevalier