Serene came to New Zealand from Malaysia in 1988 and has resided on the North Shore ever since. She has been successfully selling real estate with Barfoot & Thompson since 1994, making her one of the more experienced team members in the Browns Bay branch.
Approaching every property transaction with complete integrity, Serene prides herself on being a 'family agent'; often going out of her way to establish a foundation of trust with all her clients. She understands the enormity of entering into a real estate transaction and strives to create an environment with minimal levels of stress.
Serene is multi-lingual, fluently speaking English, Cantonese, Mandarin and Malay, allowing her to transgress many cultural boundaries and enabling her to communicate effectively with both European and Asian clients in total clarity.
The amount and frequency of repeat and referral business is a testament to her clients' satisfaction and trust in her. This combined with an in-depth understanding of the local area, excellent management skills and commitment, results in her delivering great success at all times. Through strategic marketing and constant buyer feedback, Serene keeps her clients up to date with how their property is being received, and her honest, straightforward and well-informed advice is invaluable in achieving a successful outcome.
'Consistently Providing Service That Matters' is the philosophy that Serene brings to her clients on a daily basis and has over the years earned her huge respect and success within the industry.
We've had the pleasure of meeting Serene on numerous occasions. She was by far the best salesperson we met while trying to buy our first home. She worked tirelessly, encouraging us along the way, making a stressful process as seamless as possible. Her wonderful personality and sense of humour instantly putting us at ease.
When it came to selling our first home her expert knowledge and honest advice was invaluable. She did a fantastic job marketing the property and getting us our desired result on auction day.
We've recently purchased our dream home, again thanks to Serene. From both the perspective of a vendor and buyer her expertise, work ethic and communication couldn't be faulted.
We would be delighted to recommend her to others.Maud & Michael Carpenter
We recently sold our home at auction through Barfoot & Thompson. Serene Wong was our agent. We found Serene Wong to be very hardworking and helpful in all aspects of our house sale. Serene was always diligent in communicating promptly with updates and answering any queries we had. Serene's friendly but professional approach put us at ease right from the beginning of our home's listing, through to the auction. She also had helpful advice when asked, on how to present our home at best for the open homes, and for the buyers viewing. At the auction we found the Barfoot & Thompson sales team were excellent, and through the skilled efforts of Serene, the team, and the auction process, we achieved the desired result in the sale of our property."
"It was a sheer coincidence that we met Serene during one of the many open homes that we went to. Her warm and approachable personality captivated us straight away and we never regret our decision in making her our sole agent.
As first home buyers, finding a house was a daunting task. Thanks to Serene 's assistance, we managed to secure one through an auction. She was very thorough and professional in her approach and advice. What surprised us most was that her services did not end at the auction. She continued to follow-up with us to make sure that we settled into our new home well. We would not hesitate to make contact with Serene again if we were ever in the market for another house and would definitely recommend her services to anyone else in the market for a new home.
A BIG THANK YOU, Serene!"
Elizabeth Lee & Greg Finkelstein
"This is just written to express my appreciation for all the effort you made on my behalf, first to sell my house, and to find me one to buy. No one could have done more to help, I also enjoyed your pleasant personality."Kay Kent
"Having recently gone through the emotions of selling our home we want to thank you for the part you played in it as our agent. From the time we listed with you we found your advice and support so helpful.
You were clear in your explanations of the procedures and related details. Many people commented to us on the excellent photographs taken by you of our home for advertising purposes, and that was another example of your excellent service. You advised us well on the preparation of our home for open days and you conducted these with confidence. Your weekly reports and updates were also very helpful and thorough. There were times when it was clear to us that meeting our needs was a priority to you.
Now that we are settled in our retirement village we want you to know how much we appreciated your helpfulness and expertise during the sale of our home."
"I would like to express my most sincere thanks for the very professional way in which your agent Serene Wong has handled the sale of my property.
I found Serene to be very efficient and friendly when dealing with me. She respected all my decisions with helpful and appropriate advice. Serene communicated with me through all the important phases of the sale and I am very impressed with the service she has provided me.
It is important to recognise that Serene promotes and upholds a high image of your company and I am genuinely grateful for the extra mile she has gone to minimise the time my property was placed on the market.
I have no hesitation in recommending Serene to my friends and I will certainly be contacting her if she is able to help me in any way in the future. Thank you and congratulations for the good work."
"Serene did what many of her peers in the industry seem incapable of...she kept me in touch at every stage of the negotiation, resulting in what I believe is, a fair deal for both the purchaser and the seller. So often, when a sale falters, or the negotiation becomes difficult, the agent's lack of communication and negotiation skills becomes evident. In my opinion, it was her excellent communication style and matter of fact approach that single-handedly contributed to the sale being successful."Mark Begbie
"Serene is a very experienced agent with nearly 10 years of residential sales to her credit. Her professionalism, honest and integrity are beyond reproach. It was because of these traits that enabled us to develop a very good working partnership and relationship.
Due to the impressive marketing plan and hard work of Serene and the team at Barfoot & Thompson, our home never even got to the Auction - we accepted a pre-auction offer less than a week after being advertised! Serene negotiated the final amount we accepted, which was way beyond everyone's expectations!
We have no reservations in recommending Serene Wong if you are considering selling or buying your home."
"As a vendor I was very, very happy with the way everything went, meeting Serene was just the start of my luck and start of our great journey. I must say she was very professional and realistic. Everything was handled in a very professional and fair manner; I loved the way she worked!
I would definitely recommend Serene Wong to anyone who would sell their house in this tough market, and I will definitely as Serene to be my next sales agent whether it's for me or for my friends and family.
Once again, thank you very much to Serene Wong."