Raising the bar with smarter tech

As a landlord, you don’t see most of what goes on in property management - but that’s where a lot of the value lies. Inspections completed. Issues picked up early. Bonds handled seamlessly. Records that stand up when they need to.

What’s changed in recent years is how that work gets done. The best outcomes still come from experienced people, but the consistency and speed now come from the systems supporting them.

Because Barfoot & Thompson manages rentals at scale, we’re able to invest in technology built for volume, accuracy and compliance - and keep refining it. The goal is simple: reduce admin, minimise errors and make the ownership side feel more predictable in a world where costs and obligations keep rising.

A good example is how we’re now using Inspection Express 360AI. This allows our property managers to capture clearer, more detailed condition records and produce inspection reports faster. The platform combines inspections with 360° virtual tours and AI-supported functionality that improves transparency and streamlines reporting.

For landlords, that means better documentation, easier tracking of changes over time and fewer grey areas when maintenance is needed or a tenancy ends. It also helps us spot issues earlier, when they’re usually cheaper and simpler to fix.

Another example is how our property management software integrates directly with Tenancy Services for bond processing. This reduces manual handling, cuts down avoidable delays and improves accuracy around one of the most compliance-sensitive parts of running a tenancy.

Underpinning both of the above examples is the same idea: when systems do more of the heavy lifting, our property managers spend less time on admin and more time on the decisions and follow-through that protect your investment - making things easier and more rewarding for you.

What's next?

Find a property manager or book a rental appraisal.

You can also read the latest market updates or more Property Management Tips.

And if you'd like to stay in touch, sign up for the Property Management Insider newsletter.