Our property management team

Our experienced and knowledgeable property management team ensure our property managers always have access to the best tools, training and support, to provide you with the best service possible.

Samantha Arnold,General Manager 

With 20 years’ experience in the residential property management industry, Sam carries invaluable knowledge and expertise in all aspects of the property management business. Sam focuses on  bringing out the best in our people, by listening, recognising and having a true understanding as she believes this is a natural equation to success for our business. She is constantly looking at ways to raise the professional standard within the business as well as the industry to ensure best practice and service for our customers and clients. 

Born in the UK and moving to New Zealand in 2011, Sam brings with her a strong background of staff management, business ownership, training and general operations management, specific to this field. 

In her previous role, Sam designed and implemented a blended learning platform by introducing "Elevate", an accreditation training programme that builds employee skills across many aspects of our business. This includes growth, marketing, technology, systems/operations, customer service, managing staff, coaching, personal development and open communication.

Sam is an also an active member of the Reinz RPM steering committee, striving for change and industry standards.

Samantha Arnold

Sharon Sykes, Trainer

With an association of over 29 years in the real estate software management, customer services and training to financial trust accounting, Sharon has a great knowledge of real estate.

After all these years, Sharon is extremely passionate about software training our property management staff and having them achieve a great understanding in using the accounting software.

Sharon offers comprehensive in-house training to all staff.

Sharon Sykes

Katrina O'Connor, Property Management Customer Experience Manager

Katrina O'Connor is an experienced property manager who has been in the industry since 2008. Katrina is known for helping, educating and supporting clients and co-workers alike and takes pride in providing the best possible service experience.

As the Barfoot & Thompson Property Management Customer Services Manager, her goals include improving on the service experience company-wide, and strengthening the availability of information to the Property Management team.

In addition to Katrina’s primary job function of complaint resolution, Katrina will be focusing on company policy and compliance to ensure that Barfoot & Thompson's exceptional property management staff are providing a consistent service to achieve the best outcomes, all times.

Katrina’s passion for compliance can be tracked back to her time with Housing New Zealand where she was a member of the Tenancy Tribunal specialist team and assisted with the introduction of new processes to support frontline staff in achieving positive results.

Katrina

Stephen Dallow, Trainer

Stephen Dallow joined Barfoot and Thompson in early 2017 and quickly set up the Titirangi branch to be a thriving Property Management branch. In September 2018 Stephen won the award for #1 Top Achiever and the Top Customer Satisfaction Award for West Auckland. 

His branch experience coupled with his strong background in facilitation and teaching drama has equipped him to seamlessly take on the role of Property Management Trainer. 

Customer service and communication is something Stephen is passionate about and he aims to pass this on through his training sessions of the in-house Elevate Programme and through his own workshops. Stephen also works directly with branches to assist them with training and business development.  

Stephen loves the family brand of Barfoot and Thompson and works hard to ensure all staff get the most of the training opportunities afforded to them so they stay up to date with the latest compliance, renting trends and government regulations.

Stephen is also actively involved in the community, is on the board of two school's and supports a number of charities as Master of Ceremonies for their fundraisers and events.  

Stephen Dallow