We offer an in-house service that is unmatched in the New Zealand real estate market, covering everything from induction training for new employees to ongoing career development and meeting your REA Continuing Professional Development requirements.
Rachael joined Barfoot & Thompson in April 2024 after ten years in agency recruitment and seven years in sales for Emirates, both in New Zealand and in a broader role in Dubai. In Dubai, Rachael worked closely with the Emirates Training College, ensuring the sales teams were well-prepared for their roles.
As Head of Talent & Training, Rachael focuses on supporting and guiding the wider Training team to ensure Barfoot & Thompson offers outstanding resources and training for everyone who works with us.
Outside of work, Rachael is a passionate (and vocal!) supporter of the Blues, the All Blacks, and the Black Caps. And most other sports she can find. She has strong ties to Tamaki Makaurau/Auckland and a large, connected family.
Glenn brings over three decades of invaluable experience to his role at Barfoot & Thompson, having established himself as a prominent figure in the real estate industry since 1985. With a remarkable track record spanning several successful stints, including his tenure at Harcourts Grenadier in Christchurch where he ranked among the top 10 salespeople, Glenn's expertise is unparalleled. Throughout his career, Glenn has garnered numerous accolades, including recognition as top salesperson of the month, top listing salesperson, and top auction salesperson. These achievements underscore his exceptional sales acumen and unwavering commitment to excellence.
In addition to his impressive sales achievements, Glenn is also a highly qualified professional, holding accreditation as a Trainer with the Real Estate Authority (REA), a National Certificate in Adult Education and Training, and accreditation as a DISC practitioner. These certifications attest to his dedication to staying abreast of industry best practices and his ability to integrate cutting-edge tools and methodologies into training initiatives. Glenn completed his AREINZ qualification - the National Certificate & National Diploma in Real Estate - and became an associate of the Real Estate Institute in 1995. This level of qualification positioned Glenn to run his own company between 2000 and 2010.
At the core of Glenn's responsibilities is the delivery of the Pinnacle Performance program, a comprehensive initiative designed to elevate sales professionals to new heights of achievement. Additionally, he facilitates non-verifiable training courses, provides assistance with branch-based training initiatives, conducts verifiable courses, and offers personalized coaching to salespeople seeking to enhance their skills and performance. Driven by a passion for helping others achieve their goals, Glenn's professional ethos is defined by his unwavering commitment to client satisfaction and his dedication to selling what is often considered the number one asset for most people.
Outside of work, Glenn enjoys spending quality time with his family, indulging in outdoor adventures, paddleboarding, cycling, guitar and propping up the Mitre 10 balance sheet.
Nikita Culligan is a REA Approved training provider, AI Trainer, and Sales Trainer at Barfoot & Thompson. Known for her infectious energy and human centric approach, Nikita specialises in transforming industry knowledge and emerging technology into actionable success for real estate professionals.
Expertise & Digital Innovation: With a career built on the front lines, Nikita’s journey began as a Residential Salesperson, providing her with a first-hand understanding of market dynamics and client relationship management. Her evolution through roles as a Customer Service Coordinator and Sales Coach culminated in her leadership of the Base Camp onboarding programme. This initiative has become a cornerstone for new licensees, equipping them with the foundational skills and confidence required to navigate a competitive landscape.
Now, as a central figure in the Barfoot & Thompson Training Department, Nikita leverages her status to deliver high level, compliant, and results driven education. She is particularly passionate about:
The Human Side of Real Estate: At the heart of Nikita’s methodology is the belief that real estate is fundamentally about people helping people. While she is heavily invested in the power of technology, she ensures that AI remains a tool to enhance - not replace - the human connection. Her warm, approachable style fosters an environment where continuous learning feels empowering rather than daunting. Witnessing the personal and professional breakthroughs of her students is what drives her dedication to the industry.
Beyond the Training Room: Outside of her professional life, Nikita finds balance through simple, grounding passions. Whether she is diving into a captivating book, experimenting with new flavours in the kitchen, or enjoying quality time with her family, she brings the same warmth and positivity to her personal life that she brings to the training room.
With eight years of industry experience and a deep-rooted commitment to professional growth, Luciana specializes in turning potential into performance. Luciana joined Barfoot & Thompson in 2018 and has developed a keen understanding of what it takes to thrive in the competitive real estate landscape.
As a Sales Coach, she leads the Base Camp program, where she focuses on equipping new salespeople with the essential tools they need to hit the ground running. Her role blends strategic coaching with hands-on systems training and ongoing support, ensuring our newcomers aren't just learning the ropes, but are mastering the technology and techniques that drive success.
Janet worked as an associate salesperson at our Pakuranga branch for eight years. Her passion for learning and development led her to join the Training Department nearly two years ago. During this time, Janet played a crucial role in the implementation of Agentbox and VaultRE, which are leading CRM systems used by our company. As a systems trainer, Janet specialises in various platforms, including Docusign, Myinfo, Saleskit, Campaigntrack and more.
Aside from Janet's professional work, she finds joy in exploring the outdoors through hiking, indulging in culinary delights at new restaurants and travelling to different countries.
Chetan is a Systems Trainer with experience spanning IT Support and enterprise systems, specialising in user enablement, process optimisation, and system adoption. With a strong foundation in IT Support and extensive exposure to enterprise platforms, he bridges the gap between complex technology and the people who use it. His focus is on user enablement — transforming “new system anxiety” into confident operational fluency.
In his role, he provides support across Reapit Sales and VaultRE, leading CRM platforms used within our organisation. He also specialises in supporting MARQ and DocuSign, ensuring seamless document workflows and user adoption across teams.
Outside of work, he enjoys exploring emerging technologies, reading, long walks in nature, and travelling. He is also a fan of Escape Rooms and occasionally unwind with movies, cricket, and gaming.
Emma is the Product Manager for Barfoot & Thompson’s CRM platform, Reapit Sales, where she oversees product development, training, system optimisation, bug management, and troubleshooting across the business. Emma works closely with both Reapit and the Barfoot & Thompson training team to ensure our CRM continues to evolve with operational needs and effectively supports our sales teams across the branches.
Emma joined Barfoot & Thompson four years ago as a Financial Systems Trainer for the Property Management division, supporting the rollout of Console Cloud (now Reapit PM). A year later, she transitioned into the role of Product Owner for Reapit Sales, leading the migration from MyDesktop to Agentbox and continuing to manage and enhance the platform today.
Emma is passionate about building relationships and integrating Reapit Sales with business processes to boost performance and exposure. She understands the challenges and opportunities within the property industry and is dedicated to equipping our teams with the necessary tools, knowledge, and confidence they need to thrive.
Outside of work, Emma enjoys travelling, spending time in her garden, and socialising with friends.
Roxana is an experienced learning & development consultant with more than 18 years in content design and rapid development for online and mobile learning environments. Working across many industries, including banking, telecom, energy, health, education, government, media, and technology, Roxana joined Barfoot & Thompson, to manage our "OLLE" Learning Management System and design, develop, and deploy blended learning content, programmes and solutions.
With a Master's degree in Human Resources and Managerial Communication as well as an International Affairs Degree, Roxana easily understands and relates to her audience while her focus always remains on finding exciting ways to make learning happen. She is a big nerd when it comes to tech tools and apps and loves exploring and researching different options. At the same time, she has a passion for art and an eye for design so she gets energised every time she is working on an infographic, editing a video or creating some artsy content.
During her free time, you might meet her by the beach, walking in Mount Eden Domain or around the cafes in the Mt Eden Village. She is a coffee lover with some barista skills and it is very hard for her to say no to an espresso. Still working on improving her latte art.
Sandy joined Barfoot & Thompson in 2004 as a sales agent, and in 2006, moved into an administrative role where she gained a sound knowledge of all the company’s systems and best practices. In 2020, Sandy extended her career by joining the Administrators Relievers team, where she further developed her skills in facilitating branch managers and administrative teams to support them in all aspects of their administrative requirements. Sandy was appointed as a Frontline Trainer within the Training Department in 2021, where she coaches, mentors and teaches our new and existing administrators in all of our systems and procedures to be successful in supporting a branch.
Sandy's career in real estate began in 1987 as an administrator for a local real estate company in West Auckland. She quickly discovered her passion for real estate and moved into a successful and rewarding residential selling career spanning nearly two decades.
Having spent nearly a decade in the military before her real estate career, Sandy brings ingrained strengths of discipline, dedication, integrity and loyalty to all that she does. These personal values align closely with those of the Barfoot & Thompson family, and Sandy is passionate and committed to educating others to reach their potential as competent administrators.
Outside of work hours, Sandy enjoys spending time with her family, daily walks around her neighbourhood with her dog, and gardening and maintaining her semi-rural lifestyle property.
Lynece joined Barfoot & Thompson in 2020 as an Office Administrator for the Te Atatu branch covering both the Sales and Rentals departments. She was later promoted to Office Manager in 2022. Before Barfoot & Thompson Lynece had previous experience as a Real Estate Administrator with Harcourts. Lynece then joined the Training Department at Support Centre in 2023 as their Training Coordinator. Lynece's working career has spanned over different industries, including Sales & Marketing Manager for a Digital Printing Company and office Manager for a Corporate Branding and Property Evaluation companies.
As the Training Coordinator, Lynece helps with all enquiries from Sales Agents and Branch Managers, uploads all of the courses into Olle, and arranges multiple functions, including our verifiable training events and the Administrator Frontline Day. Lynece also helps the Trainers to coordinate their trainings; including our Base Camp and Pinnacle Performance Program, reports CPD hours to REA, marks attendance for non-verifiable and verifiable training and weekly/fortnightly communications to staff regarding our Training Events. If you need any help with Training, Lynece would be the first point of contact.
