I just wanted to provide feedback in regards to our experience with John He as tenants. We have only been in New Zealand for just over a year and a half after moving from Australia. We took over the lease from my father-in-law who unfortunately passed away just days before we arrived.

We had been living in a house that fills with mould, a rusted oven that's falling apart, the bathroom is rotting from the floor up (I'm suprised we didn't fall through the tub!). We gave up trying to get things fixed with our property manager as nothing would be done. The idea of moving was daunting which is why we put it off for so long.

Our current agency wanted us to continue renting with their agency but upon looking at their houses, all of them were of the same poor quality. Not kept up at all and for myself, I would consider barely liveable.

We found a house we liked and John He happened to be the Property Manager looking after it. Right from the first contact he had viewing times ready to choose from. Communication was flawless.

The house we originally went for was not suitable for us, but a quick conversation with John - he had another property we might like. We viewed the next day - applied and not long after were approved.

I would like to mention that when we looked through all the listings - you could tell that the owners and Property Managers were looking after the properties (even the much older ones) - ensuring they were safe for people to live in.

Between then and moving into the property, John was great with answering questions like finding the power meter number etc. He responds so quickly, and nothing is a issue.

Even from our history in Australia we have never received such high quality service from a Property Manager before. I feel confident that our experience renting with Barfoot & Thompson will be nothing but the best.

I just wanted to write this email as its more then often you hear the bad feedback rather than the positive and I really feel John deserves recognition for the way he treats others.

I am writing this letter in appreciation of your hard work and effort in getting a new tenant for us in a short time-frame. It was really the first time that I had a new tenant move in immediately after the previous tenant moved out. There was no rental gap in between.

We have never experienced such great service and want to thank you for your efficient and fast response to our needs.

First of all I want to say thank you for everything you have done for us. It is hard to find a good Property Manager these days ... from the get-go you were AMAZING, your communication was on point, you followed through with what you were going to do promptly, you kept us updated throughout our whole application process and actually, from the moment I inquired about the property. Thank you for going above and beyond and treating me like a human needing to find a home rather than just another number."

”John has been a great landlord and Property Manager! He responds quickly to requests, is always calm and is attentive to detail. We strongly recommend John and will miss him now that we've moved!"