Lisa is the Property Manager for three of my rental properties in Tauranga. She consistently provides excellent service as a Property Manager, carrying out regular property inspections and reports, reviewing rent for market conditions, and arranging prompt maintenance of the properties when necessary.

Recently, Lisa provided exceptional service for one of my properties during a challenging tenancy transition. When meth contamination was discovered, she took full control of the situation, arranging for the necessary cleanup and managing the remediation, which involved replacing contaminated carpet, curtains, heat pump and repainting areas affected by the cleanup. Lisa handled the insurance claim process with professionalism, ensuring that all necessary documentation was provided, maintaining clear communication with the insurance company throughout. Thanks to her diligence, the entire process was handled efficiently, allowing the property to be retenanted as soon as possible.

The insurance also covered loss of rent for the couple of months while the property was cleaned of meth.

I appreciated Lisa's efforts throughout this whole process and her regular communications to keep me up-to-date with progress.

Lisa has been our Property Manager since February last year. I would like to mention how exceptional Lisa has been in managing our investment property and ensuring the property is well maintained and looked after throughout this time. She has always been quick to organise any repair work and has always discussed this with us in a timely manner to keep us informed.

Lisa has remained professional and her communication throughout has been amazing. She was always available via email or mobile, which is a reflection of her level of professionalism.

Lisa has been a fantastic Property Manager and we wish her and the team at Barfoot & Thompson all the best. If we ever wish to rent our property out again in future, Barfoot & Thompson will be our first pick because of the fantastic experience we had with Lisa.

We will also be recommending your team to anyone who is looking for property management in the Bay of Plenty.

"As a landlord living in another city, I am rest assured that my property is being professionally managed by Lisa Vale at Barfoot & Thompson. My recent changeover of tenants was a smooth transition and the process of selection through to final exit checks was impressive. Thanks for all your hard work!"

Just a quick email to say thanks for being a great Property Manager for us over the last year. Its been a pleasure dealing with you and your quick assistance with any little things that pop from time to time, was always appreciated. We wish you all the best and take care.

Hi Lisa
We are very grateful to have had you as our landlord 😇. You have always addressed any issues etc as promptly as you can. You've been really helpful and kind to us too. Thank you for everything you have done ❤

Cheers & and all the best 👍🏻

It has been a pleasure to have Lisa as a property manager for the last three years. Lisa is friendly and has made us feel very welcome and thankful to rent a property through Barfoot & Thompson.

Hi Lisa
I would like to take this opportunity to thank you for services rendered at my property on Grenada Street. You were very professional and easy to work with. If I had any issues you were always very quick to respond and sort them out in a swift and professional manner and doing this gave me great peace of mind which in turn let me get on with my everyday things. I wish you all the very best for the future and if I decide to buy another property I would be more than happy for you to take the reigns again.
Kind regards