Serena works very conscientiously and responsibly, pays attention to detail and solves problems quickly and efficiently. She strives to protect the client's stakeholders, diligently controlling the cost of maintaining the house while meeting the standards. My house has been under her management for seven years and I am very relieved and satisfied.Landlord
"Serena has been managing my properties for over five years. She has been amazing all the way along. She is very professional and understands my need as a landlord. I have always rated her high and have also referred her to other rental investors in my friend circle."Ranjan Misra
"We have had a great relationship with Barfoot & Thompson for over 20 years now. Serena being involved for the past 12 to 15 years, Serena understands our requirements for the properties that she manages for us. Clear and open communication is what we require and receive."Grant & Julie Wood
"We have worked with Serena for a number of years and over that time she has always been helpful and keen to do what's best for the property and for us. She is thorough and displays a good knowledge and expertise in what she does."Heather Doo
Serena's work is very serious and rigorous, and communication is very timely. She considers it completely for the owner. She has managed my property for more than six years. Since it was handed over to her to manage, I am absolutely relieved.Tian Zhu Kong
Serena has been absolutely brilliant in managing my investment properties. She is very professional in managing all the rental needs. I would highly recommend her as a property manager.Ranjan
I highly recommend Serena for her professionalism, knowledge and helpful suggestions.Hong Lai
Serena has been my property manager for a number of years and she has been great to deal with. She is easily contactable and her communication skills are top notch. She is onto any matter affecting the property straight away. I would recommend her to anyone looking for an efficient property manager.
It's been great dealing with you and Barfoot & Thompson.
Kind regardsFran Braddock
Thank you for your work and effort in managing our rental property over the last few years. As you know, the property was my mother's and I appreciate the respect you showed to the property and its legacy to me. You have always been extremely professional and your care to attention and detail is phenomenal. You always responded to any issue or call promptly and generally made the rental process a seamless pleasure for us.
We wish you all the best or the future. Please contact me anytime if anything arises.
Kind regardsGrant Trethewey
I have been with Barfoot & Thompson rental department ever since I have the rental property. As people know, managing a rental property is not always like a sunshine holiday, it has ups and downs sometimes difficult to handle, but the Barfoot & Thompson Epsom rental, you have the resource and experts to back you up. That makes your life easier and confident that you will get through the difficult time. Serena is a long-servicing member of Epsom rental, is a very experience property manager. I will quickly recommend to you if you looking for someone to look after your property.
Kind regardsBen Yao
I promise you, if I ever (unlikely unless I win Lotto) have a rental property, Barfoot & Thompson would be top of my list - you're really professional.
It was indeed a pleasure to have you as our Property Manager and the help and support we got from your end was extraordinaire. We really enjoyed our stay here and thank you very much for your service given to us during our stay. We also like to thank our landlord Ruby and her husband for the services provided by them during our tenure.
RegardsRoma & Alok
Thanks for arranging the water blasting for the back of the house, he is doing it right now. And thank you for being such a proactive property manager. You're the best!