As a Professional investor for over 20 years, I consider Property Management one of the most important and integral parts of my business operations. The difference between 'ok' and 'good' can be the difference between profit or loss, and sleeping soundly or sleepless nights.
Property Management services are radically diverse in terms of quality of service, experience, and professionalism. On a very rare occasion one stands out as holding themselves above 'good', they set the standard for 'great', the Best Practice standard for the industry.
I have experienced both ends of the service spectrum and having had the good fortune of being able to work with Tracey and her team and Barfoot & Thompson City Rentals, I now hold onto them like gold (because the difference is worth more than gold).
Tracey and her team are highly professional, and bring a degree of experience to the industry which I have not seen matched in over two decades. The difference, I believe starts with experience which cannot be faked or short-cut, coupled with strong leadership and a clear vision of being the benchmark for all others to follow.
They do not simply 'manage' the rentals incredibly well, but have a forward-thinking and pro-active approach to continuously improving the portfolio performance through review, suggestions and recommendations. This approach has resulted in positive and increased portfolio performance, something which is invaluable to any investor. The result for me is higher profits across multiple business measurements, and the security and confidence of knowing that this important branch of my team have my, and my tenants, best interests at heart and have control of the issues at every point.
As a rule I do not give references, but this is a rule I will break in this case because I have 100% confidence in my recommendation and testimonial when it comes to Tracey and her team.Phil Thompson
I have known Tracey Boyle for over 12 years and she has looked after many of my properties during that time. Tracey took over the management of my properties after a disastrous experience with a previous property and did a fabulous job of resolving an inherited tenancy tribunal case. During the time she has looked after my properties I have never been out of pocket due to damage caused by tenants or loss of rent. I would highly recommend Tracey to any Landlord...she is one of the best in the business!.Grant Hoey
We live in England and own a residential property in Epsom, Auckland which comprises six purpose-built two bedroom units.
This property has been managed for us by Barfoot & Thompson for several decades, going back to the days when the normal method of communication was international airmail. As non-resident owners who are only able to get to Auckland every few years, we rely on our property managers not only to manage day to day matters, but also to monitor and maintain the building over the long term.
Throughout this time Barfoot & Thompson have been exemplary managers and excellent communicators, which in our situation is essential. When urgent maintenance has been necessary they have attended to it immediately, which even in these days of instant communication gives us complete peace of mind.
We unreservedly recommend Barfoot & Thompson as property managers.Jenny and Brian Fenn