First time homeowner using Barfoot & Thompson Henderson and oh what an awesome smooth and efficient process and company to deal with! Venessa Naidoo, an asset to your company for sure, lovely Property Manager who went out of her way to get our rental on the market and updated us every step of the way! She is an asset to your company! Thanks Venessa once again.

We wanted to take a moment to express our deepest gratitude for your exceptional service over the past seven years as our Property Manager. Your dedication, professionalism and unwavering support have truly made a significant difference in our investment property experience.

Your proactive approach to managing our property and your prompt responses to any concerns or issues have been immensely appreciated. Knowing that you were always just a phone call away gave us a sense of security and peace of mind. Your commitment to excellent customer service has not gone unnoticed, and it has truly set you apart.

Your expertise and proficiency in every aspect of property management have been evident in the smooth operation of our investment property. From marketing and tenant screening to handling maintenance issues and agreements, you have demonstrated a level of skill and attention to detail that is commendable. Thanks to your hard work, our investment property experience has been nothing short of exceptional.

We want to ensure that your efforts are recognised and appreciated, which is why we are requesting that this feedback be passed on to your manager. Your outstanding performance and dedication deserve acknowledgment, and we hope that this letter serves as a testament to your exemplary service.

Once again, thank you, Venessa for your tireless dedication and exceptional support over the years.

We are first time landlords, Venessa has been amazing to deal with. She is approachable, friendly and has really done her best to guide us to make sure our property is compliant and to make sure we have done everything we need to do in order to maximise our potential rental income. She also has great communication skills and we appreciate her clear boundaries.

Highly recommend Venessa at Barfoot & Thompson Henderson, and its one less thing for us to worry about having her take charge.

Venessa was very up-front during the viewing, no hidden agenda which was good to see in a Property Manager. Very helpful in guiding a client to ensure that they understood every step from the viewing to the process of the application. Thank you for guidance and hope you continue to bloom in what you are doing right now - wishing you a very successful future.

Positive: Professionalism, Responsiveness

Venessa is great – keeps on top of any issues, responds quickly and knows how to get things sorted. Tenants are happy, property well maintained. Everyone is happy!

My Property Manager helped me shift to become a landlord on my own terms, a move I would not have been able to make without this support.

Thank you for all your hard work this year Venessa! You have made some very positive changes with the tenants and also got us through the COVID environment with very minor issues.

Venessa from Henderson's Property Management team keeps us updated regularly, promptly and most importantly, receives the money on the dot. Between tenancies, my property manager sends me a weekly statistics update on the number of inquiries as well as description/analysis of each potential tenant who has viewed the property in person. Landlords are most anxious when the property is vacant, and this helped in calming the nerves.

So far I've been very happy and have not felt like I need to do anything re managing my property. Great service, have not needed to intervene on managing any issues at all with my property.

I am happy with the tenants chosen for my rental, and dealing with the agent was easy. I have confidence that the agent can manage my house in the manner I would like.

Venessa at Henderson is excellent, very helpful and the team at Barfoot & Thompson Henderson have been very helpful and very professional to deal with. As I am in Australia it is difficult to manage given the distance and I have been burnt by other companies who failed to deliver on many levels. I would have no hesitation in recommending them to anyone!

Venessa was our property manager while we were were renting in West Auckland. She was always easy to deal with and to get hold of, she would get onto any issues we had right away. She has a friendly warm nature and was always a pleasure to deal with. We highly recommend her as a property manager.

Our property was managed by Barfoot & Thompson for over 10 years. We are completely happy with their services, especially since Ms Venessa Naidoo became the Property Manager. She is very much involved in all aspects of the rentals and represents our interests well. All issues and maintenance are resolved in a professional and timely manner, and Ms Venessa always keeps us well informed. We would like to take this opportunity to thank Ms Venessa and Barfoot & Thompson team.

I would definitely recommend Venessa Naidoo to look after anyone's rental property. It is such a pleasure to work with her. She was exceptionally professional and helpful and always informed me as soon as something happened. My requests and emails were dealt with quickly and efficiently and I was most impressed with the communication so that I was always updated and on track at each stage. She was also giving all her efforts and helpful advice throughout our communication. Every routine inspection was done on time and she would always give some recommendations about future maintenance and renovation ideas. I would not hesitate in recommending her to my family and friends.

As a property owner who is stationed outside New Zealand, Venessa's responsiveness, initiative and responsible nature is the perfect nexus connecting me back to my property, and giving me peace of mind while overseas.

"Venessa from Barfoot & Thompson Henderson is the best rental agent we've had the pleasure of doing business with. She is so helpful, she kept me well informed during the process. She actually took interest during the viewings, most rental agents I have had viewings with barely spoke. She's a really nice person was engaging and answered every question. Thanks so much for your help Venessa!"