We live in England and own a residential property in Epsom, Auckland which comprises six purpose-built two bedroom units.

This property has been managed for us by Barfoot & Thompson for several decades, going back to the days when the normal method of communication was international airmail. As non-resident owners who are only able to get to Auckland every few years, we rely on our Property Managers to not only to manage day to day matters, but also to monitor and maintain the building over the long term.

Throughout this time, Barfoot & Thompson have been exemplary managers and excellent communicators, which in our situation is essential. When urgent maintenance has been necessary they have attended to it immediately, which even in these days of instant communication gives us complete peace of mind. This has never been more true than now, late 2022, when the property is being excellently managed by Property Manager Alex Reid and Head of Property Management Tracey Boyle.

We unreservedly recommend Barfoot & Thompson as Property Managers.

About six months ago, I was looking for an agent to manage my rental apartment which was under construction. Through your website, I contacted Tracey Boyle who in turn got back in touch with me and introduced me to Jess. Just wanted to let you know the service and advice received from Tracey and Jess was at the highest level in helping me prepare the apartment for rent.

I wanted to call out Jess especially in the later stages of getting the apartment ready. She is meticulous in every detail and followed through with everything she said she would do. It is very difficult these days to get good people, even harder to get great ones.

Tracey and Jess are a huge asset to the Barfoot & Thompson group.

"Tracey is just an excellent Property Manager. Extremely knowledgeable in her craft and truthful and honest. If there are things I don't understand, she has a way of explaining things so that I do understand. She knows the laws and provides excellent and honest advice."

“I recently returned to New Zealand after 16 years away and given I remembered my parents having successful dealings with Barfoot & Thompson in the late 1950's, I decided they would be my first call as I sought suitable rental accommodation. I left managed isolation on the Saturday and on Monday morning I entered the downtown office at 9.40 a.m. without an appointment or a prior phone call. What transpired was indeed excellent. By 10.00 a.m. I was inside a CBD apartment and within minutes I agreed it was totally suitable. Thus, within 30 minutes I had agreed to rent a property subject to the usual credit and reference checks. By Thursday the required paperwork was signed off and the occupancy date settled. Incredible and so efficient! My tenure in the apartment was more of the same. It was very smooth. Some years ago someone gave me the advice that any successful agreement is a two-way partnership that has to be based on strong ethics, trust, and excellent communication. In this tenancy, as in others, I have always sought to adhere to these wise words. What made this tenancy so successful was that the staff, to a person, at Barfoot & Thompson also dealt with me on this basis and never once deviated from it. It is for this reason that I fully commend the Property Management team at this company and the company itself”.

Tracey Boyle of Barfoot & Thompson, has managed our Family Trust portfolio for 18 years with total integrity, initiative and respect for both the tenants needs and the landlords intentions. Tracey treats the Trust's portfolio as if it were her own portfolio and as such the trustees have complete faith in her work. She works tirelessly and with a lot of foresight.

One outstanding characteristic of Tracey is her ability to manage a portfolio is her uncanny way to attract the right tenant for each different property. This ensures long-term tenancy and minimal wear and tear on each property.

Combined with Barfoot & Thompson's long-term standing in the market and good systems, we believe we have the perfect property management team.

As a Professional investor for over 20 years, I consider Property Management one of the most important and integral parts of my business operations. The difference between 'ok' and 'good' can be the difference between profit or loss, and sleeping soundly or sleepless nights.

Property Management services are radically diverse in terms of quality of service, experience, and professionalism. On a very rare occasion one stands out as holding themselves above 'good', they set the standard for 'great', the Best Practice standard for the industry.

I have experienced both ends of the service spectrum and having had the good fortune of being able to work with Tracey and her team and Barfoot & Thompson City Rentals, I now hold onto them like gold (because the difference is worth more than gold).

Tracey and her team are highly professional, and bring a degree of experience to the industry which I have not seen matched in over two decades. The difference, I believe starts with experience which cannot be faked or short-cut, coupled with strong leadership and a clear vision of being the benchmark for all others to follow.

They do not simply 'manage' the rentals incredibly well, but have a forward-thinking and pro-active approach to continuously improving the portfolio performance through review, suggestions and recommendations. This approach has resulted in positive and increased portfolio performance, something which is invaluable to any investor. The result for me is higher profits across multiple business measurements, and the security and confidence of knowing that this important branch of my team have my, and my tenants, best interests at heart and have control of the issues at every point.

As a rule I do not give references, but this is a rule I will break in this case because I have 100% confidence in my recommendation and testimonial when it comes to Tracey and her team.

I have known Tracey Boyle for over 12 years and she has looked after many of my properties during that time. Tracey took over the management of my properties after a disastrous experience with a previous property and did a fabulous job of resolving an inherited tenancy tribunal case. During the time she has looked after my properties I have never been out of pocket due to damage caused by tenants or loss of rent. I would highly recommend Tracey to any Landlord...she is one of the best in the business!.

We live in England and own a residential property in Epsom, Auckland which comprises six purpose-built two bedroom units.

This property has been managed for us by Barfoot & Thompson for several decades, going back to the days when the normal method of communication was international airmail. As non-resident owners who are only able to get to Auckland every few years, we rely on our property managers not only to manage day to day matters, but also to monitor and maintain the building over the long term.

Throughout this time Barfoot & Thompson have been exemplary managers and excellent communicators, which in our situation is essential. When urgent maintenance has been necessary they have attended to it immediately, which even in these days of instant communication gives us complete peace of mind.

We unreservedly recommend Barfoot & Thompson as property managers.