COVID-19 Policies

5 March 2021

Over our 98 years of existence we have met many challenges and last year we continued to operate during a number of COVID-19 lockdowns. During such times, the Barfoot and Thompson families have stood behind their people and communities, supporting and helping in every way possible.

Our priority is the safety and well-being  of our people, clients, family, friends and communities.

We remain committed to providing our clients with the best service possible during the COVID-19 pandemic. We have pulled together as a team to action a comprehensive COVID-19 Alert Level 3 and 2 Health and Safety Plan that will enable us to continue to operate effectively while keeping our clients and people safe.  

We know that many of our vendors and potential buyers may have questions. 

A full list of frequently asked questions and answers can be found here.

Following the Government's announcement to move to Alert Level 2  for Auckland and for the rest of the country to move to Level 1 as of 6am, Sunday, 7 March, our COVID-19 policies have been updated.

Alert Level 2 (Auckland)

  • Our branches are open.

  • Open homes and private viewings are permitted (upon agreement with vendors and tenants if property is tenanted) during Alert Level 2 - find out more here.

  • Property appraisals, viewings, and contract signings can all be conducted in person or digitally.

  • Auctions can be held in-room and on-site with live streaming and bidding also available online - more information is available here.

  • Rental property inspections will be carried out where appropriate - more information is available in our FAQs.

  • Pre-settlement inspections can take place.

The following third party services can also be undertaken with only two people maximum at any one time and the owners/tenants must depart and agree to their entry:

  • Property valuations.

  • Professional photography and videography.

  • Home staging.  

  • Moving services.

Alert Level 1(Rest of country, including Northland)

The following services are available and will observe the recommended Ministry of Health, WorkSafe, and REINZ  guidelines related to registering attendees for contact tracing, physical distancing measures, hygiene practices, and contactless services where possible:

  • Our branches are open.

  • Property appraisals, viewings, and contract signings can all be conducted in person or digitally.

  • Open homes or private viewings by appointment are permitted upon agreement with our vendors (and tenants if property is tenanted).

  • Auctions can be held in-room and on-site with live streaming and bidding also available online - find out more here.

  • Rental property inspections will be carried out where appropriate  - find out more here.

  • Pre-settlement inspections can take place.

The following third party services can also be undertaken:

  • Property valuations.
  • Professional photography and videography.
  • Home staging.
  • Moving services.

For your safety, services performed in person will observe the recommended Ministry of Health, WorkSafe and REINZ  guidelines related to social distancing, hygiene and contact tracing.

We remain committed to you, our community and customers. We will get through this. 

Do not hesitate to contact your salesperson or property manager if you have further enquiries.

For more information on the pandemic, please visit covid.govt.nz