Common problems faced by landlords

When it comes to being a landlord, the last thing you want to do is spend your weekends sorting out problems. That’s why having a property manager is so important.

Property management is our area of expertise. We’re up with all the legislative ins and outs so can deal with any issues that arise quickly and effectively.

Common problems faced by landlords without property managers

  • Payment issues / rent arrears
  • Issues around repairs and maintenance 
  • Tenants refusing access 
  • Damage to property 
  • Lack of understanding around what actions to take when receiving complaints 
  • General issues around legal obligations.

How our property managers resolve disputes

We take a proactive approach to property management. We do all we can to make sure problems do not arise in the first place, or if they do, ensure they are resolved quickly and efficiently.

Any problems that arise will be directed to the property manager straight away. In many circumstances, property managers will be able to quickly and easily sort out the problem and in some cases won't even need to involve the landlord.

Representing you at the Tenancy Tribunal

If, for some reason, a problem is not resolved, Barfoot & Thompson property managers will represent their landlords at the Tenancy Tribunal - for free.

Benefits of having a property manager to resolve your disputes


All our property managers are highly trained and familiar with the Residential Tenancies Act and the rights and obligations for both landlords and tenants.


Our property managers are constantly up-skilled and trained on all the latest rules and regulations.

Mediation and tribunal hearings 

When required, our property managers represent our landlords at mediation and Tenancy Tribunal hearings. 

Tenant selection and checking 

Managing a rental property starts with finding the right tenants - which is something our property managers specialise in.

Check out our full list of services and see all of the benefits of using a property manager.

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