Ruby Duan
I had the extreme luck and absolute pleasure to have Ruby and Vincent work with me to sell my house on Seaview Terrace.T...
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About Ruby Duan

#5 Sales Partnership, North Shore Region, to end March 2023
#5 Sales Partnership, North Shore Region, 6 months ending  September 2022

Navigate the intricate web of real estate with finesse. My background of 12 years of clinical work in Psychological Health has given me a unique understanding of human dynamics and this translates into an ability to connect with clients on a personal level. In every interaction, I bring empathy, interpersonal skills and a genuine interest in understanding your needs.

My role between cultures and resources adds a distinct advantage to our team. Living in New Zealand since my teenage years has embedded a deep understanding of both the Asian and the Western Cultures. And as a result, I’m able to forge meaningful connections and establish mutually beneficial partnerships with clients and investors in both cultures.

Real estate is a realm of constant negotiation. Drawing on my 14 years of experience as a property investor myself, I possess an instinct for identifying advantageous properties and terms. I thrive in the negotiation arena, where every point is a strategic move towards mutual success.

Communication is more than words. As a certified interpreter, I use language with precision and clarity. Complex real estate jargon becomes a comprehensible narrative, ensuring that my clients are informed and empowered throughout the process. From initial consultations to the final handshake, communication is a commitment I uphold.

Whether you are considering selling, buying or leasing real estate, don't hesitate to get in touch with me!

Ruby's properties

For sale (26)
For lease (15)
Sold recently (92)
Sold and/or marketed in the last 5 years

What my clients say

I had the extreme luck and absolute pleasure to have Ruby and Vincent work with me to sell my house on Seaview Terrace.

This being part of the next stage of my life towards retirement, I was understandably anxious and at times overwhelmed. Ruby and Vincent were amazing. They worked hard, kept me up-to-date and were totally available .They allayed my anxieties at every step.

Always professional, but friendly with an appropriate sense of humour which is always needed and I respond to well. Thank you to these two so much.

Karen O'Kerry

We would like to acknowledge the great work of Ruby Duan. She assisted us in finding the commercial space for our small business.

Her proactive approach, polite communication and kind attitude sets her apart. We would recommend her services to anyone looking for a professional and reliable real estate agent.

Tatiana

"I recently had the pleasure of working with Ruby Duan to sell my commercial property in a challenging market where sales are tough to come by.

After engaging with two different salespeople over the past two years with no results, I was starting to lose hope. However, Ruby quickly proved to be a standout professional. From our first meeting, she demonstrated a deep understanding of the current market dynamics and provided a clear strategy tailored to my property. Her dedication and expertise led to a successful sale, something I had almost given up on.

Beyond being an exceptional salesperson, Ruby has become a trusted friend. I genuinely appreciate her support throughout the process. I wholeheartedly recommend Ruby to anyone looking to navigate the complexities of commercial real estate. You won’t be disappointed!

Fuxing Zeng

I had the pleasure of working with Ruby Duan and Vincent Ning for the sale of my property in Avondale, and I couldn't be more impressed with their exceptional service and expertise. From the initial consultation to the final sale, Ruby and Vincent demonstrated their deep knowledge of the real estate market and their commitment to achieving the best possible outcome for their clients.

Ruby and Vincent's approach to auctioning my house was nothing short of exemplary. They planned every detail, from staging to strategically marketing it to potential buyers. Their attention to detail and professionalism were evident throughout the entire process.

Thanks to Ruby and Vincent's hard work and dedication, my house sold for a price that exceeded my expectations.

I highly recommend Ruby Duan and Vincent Ning to anyone looking to buy or sell property. Their passion for real estate, combined with their integrity and commitment to their clients, truly sets them apart.

L Zheng

Just a quick note of recommendation regarding Ruby who has been the driving force behind the sale of our shops in Bute Road, Browns Bay. Ruby, from day one since taking over from Pieter, was very professional and courteous. She proved to be very attentive, never once leaving us in the dark regarding the progression of the sale. Thanks Ruby!

Mark/Caleb Lee

First of all, I would like to say a huge thank you to Ruby for finding a tenant for me in less than one week. I bought the workshop almost a year ago, and I also authorised three agencies to help me find a tenant. However, since the economy is not good, it has been very hard to find a tenant. On 15th of February, my friend recommended Ruby to me, and I contacted her the same day. Then, the next week on 20th of February, Ruby found a tenant for me, and the workshop was rented out. It happened so quickly that I couldn't even believe it. It took less than one week. I am so lucky to have Ruby's support. She truly cares about her clients and works tirelessly to ensure the best benefits for them. She is also very patient, kind and supportive. Thank you Ruby, thank you so much.

Cindy

I'm writing to say what a wonderful experience we had with Ruby Duan in selling The Workshops in Mount Wellington. Ruby was very professional and had her client well prepared for purchasing. I look forward to working with the delightful Ruby again!!

Katrina Hope, Director International Sales, Conrad Properties Group

I've been involved in property for 40+ years and over that time I have dealt exclusively with Barfoot & Thompson. Recently I have been working with Ruby leasing a property in Newmarket during very tough times. The owner of the property is overseas and is difficult to get hold of. He asked if I could deal directly with Barfoot & Thompson and that’s how I met Ruby.

When I first spoke to Ruby she was so helpful and explained that there were not many tenants in the market currently. To my surprise, Ruby found three different possible tenants. The negotiations from overseas due to the time difference was difficult but Ruby managed to find a suitable tenant for the owner.

I found Ruby to be not only reliable, she always answered her phone and texts. She got onto any issues immediately and I must say, congratulations to Ruby - the property has been leased very successfully.

I would recommend Ruby to anyone she is an absolute attribute to Barfoot & Thompson. If anyone would like to contact me regarding this email please do not hesitate. On behalf of the owner and myself, many thanks Ruby, great job done!

David Henderson

I am in the process of purchasing a unit in Central Auckland and have been working with Ruby and William towards completing this transaction. While the transaction is still in the process of being completed, I would like to state that both, Ruby and William wnet above and beyond in ensuring that the transaction is completed. From being proactive in responding to calls and emails to connecting up proactively with the vendor, the service was nothing short of exceptional. They’ve even responded to emails at 10:30 pm. Truly outstanding! The real asset to any organisation are its people. And, that’s what Ruby and William are to Barfoot & Thompson. All the best to you both! I am sure that when you run an organisation like your own, you will grow to amazing heights in your career!

Anand Keswani

I was looking for investment property. I was introduced to Ruby by a friend who left me a message, "she is very hard-working and you should talk to her if you want to save time.” In a buyer’s market, I was busy with the open homes and viewings, but Ruby’s phone calls were always delightful and her arrangements for viewing were always smooth. I was deeply impressed with her professional work and positive attitude. I am sure she is the same humble person towards every other potential buyer. Her dedicated service doesn't stop when the property settles, she is always patient and accommodating with any questions and will help at any time. Her vendors may not even realise how lucky they are to have her as their salesperson. But who says I am not a lucky buyer? At least now I know a very reliable salesperson to sell my property in the future! Ruby, I can see you in the Top #10 Salesperson list in no time!

Linda Li

I am writing this letter in appreciation of the unexpectedly amazing service from one of your salespeople, Ruby. I must say I got more than what I was expecting. My business partner and I were looking for a place to start our new restaurant on the North Shore. To be honest, we were so demanding but Ruby was always helpful and gave us quick responses anytime we contacted her. Finally we found the place for our new chapter of life. If she hadn't been there we couldn't have made it here.

Her customer service is exceptionally amazing! She took care of all our needs, understood our passion and worked for us just like she was one of our team. She was very courteous, prompt and professional and the best thing is that she was superb at her job.

Thank you so much, Ruby.

Taki

I would like to acknowledge the brilliant effort given by your salespeople, Jonathan Wu and Ruby Duan, helping me buy my first home. They were really very helpful from the beginning to the end. Throughout the whole process, they handled it professionally and managed to get me a good deal for the property that I bought.

Jonathan and Ruby are a credit to your team. Should you have a recognition programme I believe that they are worthy of consideration. Thank you.

Sajed

We are writing this letter from our new house, to express our heartfelt gratitude to you for your outstanding service during our recent home-buying experience. Your professionalism and patience were impressive which made the whole process of purchasing, smooth and stress-free. Your knowledge of the local real estate market was incredibly helpful and your ability to negotiate on our behalf was truly outstanding.

We really appreciate how responsive and communicative you were throughout the process, promptly answering our questions and providing us with updates every step .

We will highly recommend your services to our friends if they need to buy or sell their houses.

Mi Zhou & Hualing Yu

Ruby and Jonathan were super-helpful, friendly and very professional. We had a couple of hiccups during the purchase process but Ruby and Jonathan were very patient and understanding of our situation. Thanks guys for helping us with the purchase of our first home.

Ankit

We are emailing to say a big thank you to the lovely Ruby Duan for all her cooperation. She's a helpful and hardworking sales lady. We are very satisfied with her service and for guiding us through our first-home purchase. Because of her help, we bought our first house very smoothly last month!

I wish her and her team great success in the future!

Spack & Iris

I would like to sincerely say thank you to my salesperson, Ruby.

This home was my wife and I's first home purchase. We were very confused about how to effectively identify good houses and how to go through a series of procedures. Ruby gave us a lot of information and help during this period.

1. Ruby patiently selected a suitable house for us in a reasonable price range. Ruby told us in detail about the hidden dangers and shortcomings of some houses. This saves us a lot of time. She has many years of experience in selling houses and can accurately tell the disadvantages and advantages of houses. During the house selection period, she accompanied us to see several houses during the weekend.

2. Since we were buying a house for the first time, we did not understand many procedures and processes. Ruby patiently answered questions about each link for us. Also, if we had other questions, we could get accurate solutions from her. Even if it is late or the problem is complicated, Ruby will reply to the message as well.

3. After we chose the house we want to buy, Ruby communicated with the house owner for us throughout the process. Any situation we encountered in the process of buying a house, Ruby provided us with a consultative exchange and communication with the landlord. In the end, both parties reached a satisfactory conclusion. During this time I believe Ruby had a long conversation with the homeowner.

Tomorrow is settlement day and my wife and I are looking forward to it a lot. Once again, we would like to thank Ruby for helping us during this time.

Andy & Sophia

We have had the pleasure of dealing with Ruby and Nikko selling and buying a house. It's been a long and quite challenging journey and we are so grateful to have that awesome support from Ruby and the team throughout.

Ruby is such a pleasure to deal with, she's always been there for us regardless of how the situation turned, always keeping positive and trying to find the best solution. She is a real asset to the Barfoot & Thompson team and her professionalism goes a long way.

We are very grateful to Ruby and Nikko for all the time they've invested in our case, helping us sell our house and find a new one.

Thank you and we will definitely be looking forward to working with them in the future.

Pav & Marianna

Ruby is a helpful and genuine person! Thank you, Ruby, for guiding me through my property purchase. She made everything so easy and stress-free. Her level of professionalism was exceptional, and she delivered everything she promised. Ruby has gone over and above in all aspects of her dealings with us and was very transparent regarding the purchase process.

Chas

I am emailing to say a big thank you for your lovely salesperson Ruby Duan. I was quite upset and disappointed with one of your salespeople from another branch, until I saw Ruby. She is such a helpful, experienced and heartwarming girl and assisted us from beginning to end. She knew exactly what we wanted, she knew when we were upset and she always replied to us in a timely manner. She gets 10 out of 10 from us!!!!!!

Junru Xu

Ruby, our real estate salesperson, was friendly, approachable and very professional.

Hazel Rojas

Wow! I can't believe it …. buying a house was such a breeze! We were first home buyers and had heard a few horror stories from friends and family about terrible pressures during the process. Ruby was professional and personal! She never made me feel uncomfortable and helped me every step of the way!

Ruby explained everything in a way that was easy to understand, from making the offer to working with the lawyer and the co-op board. This made it really easy to move into our new home in less than two months.

Ruby was always available to answer our questions and to show us the house whenever we requested. She was honest and forthright. I would also like to share that it was our dream to take a picture with the SOLD board. Ruby discovered this and as there wasn't one available for our property, she surprised us on settlement day with a SOLD board especially for us. Thank you beautiful and kind person for being a part of our dream-come-true journey ❤️

Sohan, Rutuja & baby Vihaan

We recently signed a contract for our new home, and would like to thank Ruby Duan for all of her great work. We are so fortunate to have her as our salesperson to assist with the entire property purchase process. Her professional advice, patience, negotiation skills and timely responses definitely made it a lot easier for us to move forward one big step in our life.

Please feel free to extend our appreciation to Ruby as well.

Vincent & Natalie

She was super helpful during the whole process of selling us our first home and made the whole thing easy 😊 Hope to buy again with her.

Jonnie Morath

From our first contact with Ruby Duan Barfoot & Thompson, she was amazing. She was very kind, responsive and made herself available any time we needed her for phone/text consultations, or even in person when we visited the show home (twice). She also helped us in the price negotiation and the paperwork.

Considering we were first home buyers, she provided great support on the purchase process and provided assurance of how this would be completed. When we visited the show home, she explained the features of the house which helped manage our expectations.

The house was completed six weeks later than we expected. Ruby kept us up-to-date with the construction process, property title and CCC applications. Probably, we were too optimistic believing that everything would be completed as William Corporation initially disclosed. It wasn't too bad. Delays sometimes can be unexpected.

Either way, we are very happy with Ruby and we would recommend her as a real estate salesperson for selling or buying a property. Thank you Ruby and Barfoot & Thompson for your help and support in the purchase of our first home.

Javier & Marisol

Ruby was very helpful throughout the whole process, even post purchase. She made the whole experience for us a lot easier. She made sure our home was ready on time which we greatly appreciated.

Tom

We originally contacted Ruby back in August about the house we were purchasing. As this was our first home we had very little experience about the whole process and Ruby was fantastic at guiding us through it. From the very first walkthrough of the show home to the signing of the contract, she made sure we understood everything and was very thorough with her explanations.

She kept in contact with us the whole time to keep us in the loop (which was especially helpful when we went into Lockdown and there was a lot of uncertainty). She has been amazing start to finish!

Ruby has such a lovely demeanour and approach and she made our first home buying experience absolutely wonderful!

Thanks heaps!

Stacie Ellington

Just wanted to pass on my feedback for Ruby Duan, one of your salespeople at Barfoot & Thompson.

In short, she was absolutely amazing throughout the whole journey of purchasing my first home, and I would highly recommend her to anyone looking to buy a property. She helped me through the purchasing process, by first showing me the show home last year, and then gave me very thorough details about what to expect in my home. She pointed out all the little things that are important to me such as soundproofing, building quality, materials etc.

After seeing my home for the first time a few days ago, it was above-and-beyond what I expected and she showed me all the new details such as tinted windows and lighting dimmers I didn't even know were being built in.

Any questions I had, she was very quick to find out from the developers or other parties, and I always felt like I was in good hands with her. Especially being overseas a lot of the time during development, it was important I felt confidence in my purchase and she made that happen, no problem. Even now after settlement, she has been super helpful communicating any issues with the developers and helping me with any details in the settlement.

I do hope you take notice of her talent as I've dealt with other salespeople at Barfoot & Thompson and she is by far the best.

Eugene Upston

"I was fortunate to come across Ruby when I was looking to purchase a property, and I had a first-hand experience to see how much she cares about her buyers. So when the time came to sell my property, I contacted Ruby without hesitation. No surprises – she made the experience an enjoyable journey. She was always responsive, friendly, reliable and attentively guided through the process. I would highly recommend Ruby.

Margarita

We would like to give you feedback on Ruby Duan who recently sold a rental property we have at Te Atatu Peninsula. We are property investors who have dealt with many real estate salespeople over the years, and Ruby is by far the most professional real estate salesperson we have ever worked with. Ruby thought of innovative ways to market our property that not only worked for the buyers, but kept costs low for us as vendors. We were kept fully informed at all steps of the process, (even over the Christmas period), and this made the process very easy and hassle-free for us. We will be contacting Ruby for all our future property sales and purchases in the coming years, and have no hesitation in recommending Ruby for all your real estate needs!

Patrick Whelan

We had been searching for a house for over six months and within days of meeting Ruby, we found a house we were happy with. Ruby was very friendly to deal with, very responsive to communications and made the whole process a breeze for us. Highly recommend her services.

Portia & Victor

Ruby was incredibly accommodating, knowledgeable and available. She was able to tell me all about the property, the developers, the type of construction, etc. and made time on multiple occasions to view the show home. She kept in regular contact, informing me of each step in the process and confidently and quickly answered any questions I had. Ruby made this exciting process a breeze. Thanks Ruby.

Callum

"Ruby was phenomenal right from the very beginning with excellent communication, professionalism, patience, efficiency, helpfulness and supportiveness. She was never hesitant to help find solutions especially in the trickiest situations, which immediately put us at ease for such a stressful predicament - buying our first home. Time and time again she would answer our queries and concerns with empathy at all hours of the day. She completely guided us through the process and we are incredibly grateful. We are very fortunate to have come across the best real estate salesperson to deal with. You can never go wrong with someone like her!”

Thanks for everything so far Ruby 😊

Trish & Nick

We had the greatest pleasure to have Ruby and her team marketed our property. Ruby is friendly and approachable, motivated and professional, efficient yet patient. She explained the process thoroughly at the beginning, with the right amount of information that did not drown us. Throughout the entire process, Ruby always listened, and responded to queries and concerns promptly with useful information and valuable recommendations. Ruby and her team (Yuri and Kevin) were very helpful and they went above-and-beyond to assist us throughout the entire selling process. Ruby’s quick thinking and the team effort, helped us resolve a few issues and took away the unwanted stress. Ruby’s valuable resources and the hardworking team, helped us to run a successful marketing campaign. Ruby’s effective communication and negotiating skill, helped us to achieve a satisfactory result. We are thankful that we made the right choice to have Ruby to market our property. You and your team made our selling process a breeze. We will definitely recommend Ruby and her team to anyone who has real estate needs. Ruby is truly an asset to the real estate industry.

S & K

My husband and I recently purchased our first home through Ruby, a new build in Te Atatu. We were very impressed with the service that Ruby provided. Being first-home buyers we didn’t have much of an idea of any process when buying a house, so we were full of questions, which Ruby was more than happy to help and answer them for us.

We found the buying process easy and smooth and really appreciated how helpful Ruby was. We have viewed the property twice now during Level 3 and Ruby was always able to arrange a viewing and always on time. She has also kept us informed at every process too.

I would highly recommend Ruby as a real estate salesperson for anyone including first home buyers/sellers.

Chloe

We had a great experience working with Ruby. From the outset she was efficient, super helpful and really friendly. As first time home buyers, it is quite a daunting process but Ruby took the time to explain everything and was fast at responding anytime we called or emailed her. We also really appreciated that she was not pushy in her approach, as we have found this with other salespeople we have been in contact with previously and it is very off-putting. We would definitely recommend Ruby to anyone who needs real estate service. Thanks Ruby!

Linnea Maycock & Daniel Vozinidis

Hi Team
We wanted to share our feedback with you after working with Ruby Duan. It was an absolute pleasure working with her. She is the best real estate salesperson that we have come across! As first home buyers, we were not entirely familiar with the whole process of buying a house and we had lots of questions. Ruby was so helpful and supportive throughout the entire process and she was always swift to reply to the numerous questions we had. She went above-and-beyond to make sure that we were confident with the purchase and that all our queries are answered. We are yet to come across such a great salesperson with good understanding and empathy.

Maria & Ash

"I would like to give some feedback on my experience with dealing with Ruby Duan as my realtor in the purchase of my first home in Forrest Hill. Throughout the whole purchasing process she was extremely professional and went out of her way to make every step as easy and as stress free as possible. She was very easy to deal with and as a first home buyer she made sure to put my mind at ease with regards to any uncertainties and concerns I had making this big decision. I am very grateful to her for all her assistance and would be happy to work with her again for any of my future real estate needs."

Don Chin
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