I am pleased to write this letter to commend Vanessa Xu and Mayson Day for their outstanding service and professionalism. My experience with them has been nothing short of exceptional, and I am truly grateful for their dedication and expertise in the real estate industry.

From the very beginning, Vanessa and Mayson demonstrated a deep understanding of the market, providing invaluable guidance and support throughout the process of selling my property. They were highly knowledgeable, responsive and always willing to go the extra mile to ensure a smooth and stress-free experience.

One aspect that stood out was their attention to detail, which made the entire process seamless. Thanks to their professionalism and commitment, I was able to achieve the best possible outcome.

I highly recommend Vanessa and Mayson to anyone in need of reliable and expert real estate services. Their dedication to client satisfaction is truly commendable and I would not hesitate to work with them again in the future.

They were awesome real estate agents for both buying and selling our property. We’d 100% recommend them to family and friends in future. They were so accommodating with all our requests and made the process nice and easy. They willingly dealt with any hiccups even when it was outside their role as agents too. Absolute legends 😊

I wanted to take a moment to express my sincere gratitude for all of your help throughout the process of buying my first home. You were incredibly approachable, always making me feel comfortable and confident in every decision. Your proactive approach ensured everything went smoothly,and I truly appreciated your honesty and transparency along the way. You were not only professional but also friendly, making the experience enjoyable. I couldn't have asked for a better real estate agent. Thank you for all of your hard work and support! Thank you again and Merry Christmas!

"We had an incredible experience working with Vanessa! From start to finish, she was friendly, personable and always had a positive attitude. What truly set her apart, though, was her calmness and helpful nature. Even when the process became overwhelming, Vanessa remained composed, offering clear guidance and reassurance every step of the way. Our house sold fairly quickly, and her professionalism, knowledge and dedication played a huge role in making that happen. Vanessa also took the time to understand our needs and worked tirelessly to help us secure our dream home. The entire experience was smooth and genuinely enjoyable. We couldn’t recommend her more highly—she’s truly exceptional!"

Vanessa has bought and sold for us over the last four months. The countless hours and trips she spent finding us a new home, which wasn’t easy as we had a lot of requirements to fill. I must say in this market, to achieve a completion of buy and a sell in just four months is an amazing result!

When it came to selling our old house, Vanessa thought of everything, organised staging and even tidied up our section and house during open homes. Very honest and transparent salesperson for all buyers and sellers. We were not rushed through the process and had ample time to consider our options during our selling and buying process.

Thanks for your help and we will be back again.

Vanessa is very friendly and professional.
Buying a house can be stressful, however Vanessa made the process seamless and easy. The information feedback was great and she gave us good advice on different houses. She was alway available and helpful. All our requests and questions were promptly responded to. It is rare to find an agent who truly cares as much as she does. She helped us find our dream house and we won’t hesitate to work with Vanessa again in the future.

I am writing this letter to thank Vanessa Xu and Simon Lu Barfoot & Thompson, in achieving such an amazing result for our house.

When you walk the length of Te Atatu Road, there are many billboards for selling houses, including Ray White, Harcourts, and Barfoot & Thompson.
The Barfoot & Thompson billboard is our one!  I am very proud that our house is the best selling house on the whole street, and I am so glad that I made the right decision to choose Barfoot & Thompson and Vanessa and Simon, who are the true professionals with extraordinary experience. They made a lot of effort to help us achieve a perfect price last week from the Pre-auction. The amazing result provides more possibilities for the future of our family.

They are great advisers.
They have a good understanding of the market. Based on the property location which is Te Atatu South, they classified potential buyers accurately and gave us the correct guidance, including how to improve and stage our house, when is a good time to go to the market and auction. They helped us analyse the market so that we could make the best decision when it came to accepting the pre-auction offer.

They are excellent communicators and very easy to deal with.
They provided us with accurate and timely information and feedback so that we were constantly updated. They also regularly provided us with market reports which meant we knew the market well.

They are excellent executors.
Before we listed our property, they came to our house multiple times to make sure the staging and presentation were great. Vanessa introduced very good builders to help us renovate our house. Simon introduced a very good lawyer and a great photographer. Vanessa designed the billboard and flyers beautifully. Simon even lent us his daughter’s bedside table to make the staging more beautiful. In the process of open home, they provided a detailed introduction to the visitors and provided feedback to us as soon as the open home was finished. They followed up with the open home visitors and gave us feedback in time. When there was a Pre-auction buyer, they had a meeting with us immediately to discuss, and they also helped us analyse the market so that we made the correct decision to accept the pre-auction offer.

They are amazing service providers.
They provided professional and high-quality services. When we couldn't find the builders to build our deck and fix our fence immediately, when we couldn't order the deck timber anywhere because of the shortage, Vanessa sorted out the problems for us. You must know how difficult it was to order the deck timber in the hot market! When we were concerned that Lockdown would affect our house auction, Simon brought us a Pre-auction buyer, so we were able to go to auction in the last week and got the wonderful price. Our scheduled auction date is today, the 2nd of March. Who can imagine what we will get in the Lockdown situation if we didn't go to market on time and didn't go to Pre-auction last week!

Even after the auction, they still provided lots of help. Their services and actions make us often feel that they were selling their own house. I believe that without their high degree of professionalism, great experience, and responsible attitudes, we would not have achieved such a satisfactory result.

We have recommended them to our friends, and we hope that our friends will be as lucky as we are!

Last but not least, our success is definitely because Barfoot & Thompson have such excellent staff. We will only choose Barfoot & Thompson in the future!

Have a good day!