We thoroughly recommend Helen as an agent. Her level of professionalism was beyond our expectations and she handled the whole process with enthusiasm and efficiency. We got great results with the process of presenting for open homes and the negotiating process. Helen was prepared to go the extra mile to the point she even loaned us beds to dress two bedrooms. As we were based out of Auckland she was more than willing to do what it took to present the house brilliantly - from watering the plants, changing the flowers to scooping leaves from the pool.
Helen was supportive and fun to work with and most importantly we achieved the result we were looking for. We are happy to discuss her performance and you could ring us on 0274281646. We have no hesitation in recommending her to sell your home.John and Glenda Gourley
Good afternoon Helen. I wanted to put pen to paper to commend you on the brilliant work you did for us when we sold our house in Bayview earlier this year. It is the first time either myself or my partner have sold a property and your wealth of knowledge and extensive experience was so helpful to both of us during, what can be quite a fraught experience. Your communication was totally amazing.
The first day we met, you had absolutely everything ready for us and you seemed to know exactly what questions we would be asking and had the answers there for us. We did have quite a short time frame to sell and this was not an issue for you. You explained the time frames really clearly for us and managed to put us both at our ease. I have to thank you for the very practical and tactful approach you took with us the first time you visited our home.
You were so helpful in pointing out the aesthetic touches that were needed to best show our home. You also paid attention to how we could achieve best results for minimal expenditure. Your idea to partially dress the house was a stroke of genius which turned my home from a cluttered space to a show home! As people came through the house you promptly sent us an email giving us the viewers expectations around price etc., which we really appreciated being first time sellers. The feedback was so specific it meant that we were able to make changes and adapt to better present our property.
On Auction day we had no idea what to expect and were very nervous. You put us at ease and looked after us through the whole experience and we were very happy with the resulting price. The whole process was just trouble free and smooth and your sense of humour and completely professional approach meant that we were at ease throughout. We are not likely to be selling again as we are building our dream home however, I will certainly have no hesitation in recommending your services to all my family and friends.
Thank you so MuchMichelle and John
Helen is a consummate professional. From our very first conversation we knew that she had our best interests at heart and with her wealth of expert experience knew exactly how to market our property most effectively. She came to our rescue locating and liaising with top notch tradespeople as needed in order to ensure a high level of presentation. Despite the market slowing we were able to achieve a good result - with huge thanks to Helen. I cannot recommend Helen more highly - she is an absolute treasure!Treena Casey
Dave and I were fortunate to engage Helen Clelland as our Sales Agent from Barfoot & Thompson St Heliers, to sell our home.
From the very first appraisal two years prior to listing, throughout our renovations; the market ups and downs, Helen was there.
Helen gave us sound advice on the ever changing market; she willingly shared her expertise on the most important things to cover off when preparing your property for sale.
We found Helen to be a person of uttermost integrity at all times, willing to share with us the hard news as well as the good. Helen was a lot of fun; (plenty of bottles of wine were consumed), she was always available when questions arose.
Helen walked us through the Auction process, encouraged us to hold our nerve leading up to the Auction and to be confident to see the campaign right through to the end for the best result.
We were delighted to achieve an excellent sale price.
Thank you Helen, we will be doing it again in the not too distant future. Dave & Cheryl
I'm so glad that you are ecstatic as well, because you have certainly earned this feeling and more! To say we are thrilled would be an understatement. Thank you for your professional and friendly manner, which you balanced out so well. Your willingness to go that extra mile and to assist with anything I asked of you was so appreciated. I think we can all say we 'left no stone unturned 'and the results reflected this ... a job well done!!
I would have no hesitation to recommend you to anyone I know who is needing a great agent in St Heliers or the Eastern Suburbs.Leanne
At an auction last Friday night my apartment went for $1,129,000.
This was about $170,000 over market expectations and this was due to the enthusiastic and skillful efforts of Helen Clelland of Barfoot and Thompson's St.Heliers Branch.
Helen organized every thing perfectly. From the correct advertising campaign,the staging of the apartment with the appropriate furnishing,follow up on every possible lead and finding the right handy man to titivate where necessary.
But above all through a huge effort she got the right people in the right numbers to the auction which ensured very competitive bidding and an over the top result.
If at some time in the future you are thinking of selling she is the person to go to.Timothy J Ord
"We cannot thank Helen enough for the Stirling job she did in selling our two Auckland properties. We were very busy running our business in Wellington and Helen literally took over the entire project and managed every detail from start to finish, including communicating with our tenants and definitely going above and beyond our expectations of an agent. Our Lawyer was also very impressed and called her a "piece of gold". Being very astute, she read our needs perfectly kept her communications concise, precise and what we appreciated most of all... a no nonsense business like approach... Michael & Alexandra Moore
"Upon deciding to sell my property I contacted Helen through the recommendation of a friend and straight away I was impressed with her professional approach. Having never sold before Helen kept me informed of every aspect along the way with a pleasant and honest manner. Her brilliant marketing of my property, which I do not think could have been done any better achieved a very successful result...Stephen Church
"We used Helen as when looking to buy our home in St Heliers. We had already been through numerous homes with no success and literally met Helen by chance. She was able to use her knowledge of the area and active listings to match us to the right house almost instantly. She helped us through the buying process with great advice and support with us ultimately securing our dream home. I would thoroughly recommend Helen. Thanks for all you help, we are so excited to move into our new home. Julian & Philippa Blanch
"My wife and I had met many agents before deciding on Helen. All seemed competent but Helen conveyed an appealing mix of astute experience, charming directness and a positive nature that gave us the assurance we were seeking. We decided to refresh the property before selling and Helen gave valuable guidance to strike the right balance in spending. During the works and subsequent marketing Helen kept us well informed throughout. As we were overseas some tasks were difficult to manage and Helen jumped in to sort those out, proving to be the professional we had hoped for at every stage of the process. The key measure of course is the sale price and prior to the auction Helen predicted she would exceed our goal. The final result beat even her own goal by a good margin. Great Agent, Great result...Marcus & Mable Scott
"Helen marketed & sold my home in a genuinely warm and professional manner. At all times, she was punctual and courteous to me, and to all the various clients. She was cheerful and encouraging, exploring all avenues diligently and never gave up. Helen is honest, decent, intelligent, charming and very patient. Helen Clelland is a real treasure!"Janet Begg. St Heliers
"I chose Helen Clelland because I had met her on various occasions over the past few months and found her extremely easy to get on with. Helen struck me with her no nonsense approach to Real Estate and her honest and open manner. She communicated promptly, clearly and precisely with myself, and the purchaser, and took her commitment to me as the Vendor very seriously. I believe Helen has a high degree of integrity and trusted her recommendations. Helen has a long history in the business and a large client base, and I believe that because of this I was able to sell within a few days. A very satisfactory result!"Irma Wolfkamp. Glendowie
"We appreciated the ?low/no‟ pressure approach, and felt that Helen was representing us with integrity and openness, making it pleasant to conduct business."Darrell Dobedoe-Stone. St Heliers
"May I thank you again for the wonderful effort you put in that resulted in the successful sale of my house. Living in Australia at the time, I was reliant on you to keep me informed of how the marketing of the house was progressing. I was very impressed with the strategy for marketing the house, with extensive advertising in the press, internet and letter-box mailing. Thank you once again for your hard work and friendly approach, making me feel comfortable and assured, at all times."Merillyn Grey. Glendowie
"We would like to thank Helen for her calm approach to selling our home. She quietly put in the hard work behind the scenes to generate a lot of buyer interest and kept us well informed with phone calls and letters to let us know what was going on. She was always available to us. Results speak louder than words and the results exceeded our expectations. Thank you Helen! ~ Hamish & Marilynn Keston".