I am writing to thank Simon Lu and Cindy Yu for their wonderful teamwork in selling my property on Cotter Avenue in Remuera. Not only was the outcome beyond expectations, but the entire experience was seamless and felt like a truly collaborative team effort. As someone who has been involved in the buying and selling of property for decades, I can confidently say that this experience was a highlight.

First, I'd like to thank Barfoot & Thompson and Simon Lu for completing the mission to sell my property - a unit on Ranfurly Rd, Auckland . It sold last week, 30 August 2024.

Simon handled the sale - he has an excellent communication style and people skills, it is not an easy market for selling at this time of year, it is winter and I live in Christchurch, quite a distance from Auckland. I had a health issue and Simon's confidence handling the case relieved much of the stress from start to end. He called in tradespeople to refresh the house making it well presented for the market. This required Simon’s commitment to finish it and I much appreciated his efforts selling this property withinin a time-frame for me.

In this email, I'd like your company to recognise Simon Lu's outstanding achievements for us. In a difficult market he was professional and did a great job. I am pleased he sold my property. The sale is completed now. I wish you success in your business.

Simon was super helpful. Whenever we had a question he would always respond promptly. He always made time for us and being our first home, we really appreciated the extra help. He has a lot of knowledge and we would happily have him help us out again in the future!

Thanks again Simon 🙂

I hope this email finds you well. I wanted to take a moment to express my sincere gratitude for your exceptional assistance throughout the process of buying our new house on Oreil Avenue, West Harbour, Auckland. Your expertise, dedication and professionalism made a significant difference in helping us find the perfect home.

From our initial meeting to closing the deal, you consistently demonstrated a deep understanding of the real estate market and an unwavering commitment to ensuring our satisfaction. Your attention to detail, timely communication and willingness to go the extra mile exceeded our expectations.

Your efforts in searching for properties that matched our criteria were remarkable. You patiently walked us through numerous homes, providing valuable insights and guidance. Your extensive knowledge about the neighbourhoods, market trends and property values greatly assisted us in making informed decisions.

Moreover, your negotiation skills were impressive, and we truly believe that you secured the best possible deal for us. Your guidance during the inspection process and your recommendations for reliable professionals were invaluable in ensuring a smooth and seamless transaction.

We want to express our heartfelt appreciation for your exceptional work. Thanks to your expertise and dedication, we are now proud homeowners of a house that meets all our needs and preferences. We are excited to start this new chapter of our lives and create lasting memories in our new home.

Once again, thank you for your outstanding service. We genuinely appreciate your hard work, professionalism and commitment to providing an excellent real estate experience. Your expertise has made a positive impact on our lives, and we will gladly recommend your services to friends and family in need of a trusted broker.

Wishing you continued success and prosperity in your future endeavours.

I hope this letter finds you well. I am writing to express my deep appreciation for the exceptional service provided by Simon Lu during my recent experience as a client of Barfoot & Thompson real estate. I believe it is crucial for you to be aware of the outstanding work and dedication demonstrated by Simon.

From the initial stages of my home search to the final closing, Simon consistently exhibited the utmost professionalism, responsibility, kindness and hard work. The exceptional service I received exceeded my expectations and truly made a significant impact on my home-buying journey.

Thank you for providing an exceptional real estate salesperson like Simon who is a true asset to your organisation. I look forward to recommending your services to others in the future.

I have known Hannah for a very long time and throughout the years, Hannah has become a friend of my family as well. After the first property that Hannah helped us to purchase, I never considered looking for another salesperson, as Hannah was always professional, efficient and communicative and I believe she will still be like it in the future.

The property I sold this time was actually the first property that I purchased several years ago which is the one mentioned above. Hannah introduced me to Simon her teammate, and both of them were taking care of my case. I did have a pricing in my mind before the property went to auction. As a result of Hannah and Simon's hard work, I received a pre-auction offer and we brought the auction date forward by three weeks. And the result was spectacularly awesome.

I certainly would not hesitate to recommend Hannah Wang and Simon Lu to those who are planning or considering selling or purchasing properties, as they are absolutely reliable.

I am writing this letter to thank Simon Lu and Vanessa Xu Barfoot & Thompson, in achieving such an amazing result for our house.

When you walk the length of Te Atatu Road, there are many billboards for selling houses, including Ray White, Harcourts, and Barfoot & Thompson.
The Barfoot & Thompson billboard is our one!  I am very proud that our house is the best selling house on the whole street, and I am so glad that I made the right decision to choose Barfoot & Thompson and Vanessa and Simon, who are the true professionals withextraordinary experience. They made a lot of effort to help us achieve a perfect price last week from the Pre-auction. The amazing result provides more possibilities for the future of our family.

They are great advisers.
They have a good understanding of the market. Based on the property location which is Te Atatu South, they classified potential buyers accurately and gave us the correct guidance, including how to improve and stage our house, when is a good time to go to the market and auction. They helped us analyse the market so that we could make the best decision when it came to accepting the pre-auction offer.

They are excellent communicators and very easy to deal with.
They provided us with accurate and timely information and feedback so that we were constantly updated. They also regularly provided us with market reports which meant we knew the market well.

They are excellent executors.
Before we listed our property, they came to our house multiple times to make sure the staging and presentation were great. Vanessa introduced very good builders to help us renovate our house. Simon introduced a very good lawyer and a great photographer. Vanessa designed the billboard and flyers beautifully. Simon even lent us his daughter’s bedside table to make the staging more beautiful. In the process of open home, they provided a detailed introduction to the visitors and provided feedback to us as soon as the open home was finished. They followed up with the open home visitors and gave us feedback in time. When there was a Pre-auction buyer, they had a meeting with us immediately to discuss, and they also helped us analyse the market so that we made the correct decision to accept the Pre-auction offer.

They are amazing service providers.
They provided professional and high-quality services. When we couldn't find the builders to build our deck and fix our fence immediately, when we couldn't order the deck timber anywhere because of the shortage, Vanessa sorted out the problems for us. You must know how difficult it was to order the deck timber in the hot market! When we were concerned that Lockdown would affect our house auction, Simon brought us a Pre-auction buyer, so we were able to go to auction in the last week and got the wonderful price. Our scheduled auction date is today, the 2nd of March. Who can imagine what we will get in the Lockdown situation if we didn't go to market on time and didn't go to Pre-auction last week!

Even after the auction, they still provided lots of help. Their services and actions make us often feel that they were selling their own house. I believe that without their high degree of professionalism, great experience, and responsible attitudes, we would not have achieved such a satisfactory result.

We have recommended them to our friends, and we hope that our friends will be as lucky as we are!

Last but not least, our success is definitely because Barfoot & Thompson have such excellent staff. We will only choose Barfoot & Thompson in the future!

Have a good day! 

Best regards

Hi Brody and Simon

Angela and I would like to thank you for the great work you guys did for us. I know we were very demanding being the end of the year and the fact that we wanted everything done asap, but you guys really did meet our needs and we’re so very efficient. The level of professionalism was something I haven’t seen for some time.

I’m so glad we chose to sell our house with you. There are no regrets at all so thank you Brody/Simon for being so genuine and taking the time to get to know us. I will be recommending your service’s to friends and family without hesitation.

All the best for the future.

Kind regards

"Thanks for everything Simon
Simon is very pleasant, polite and presents himself well. He introduced a client, kept us well informed during the process of negotiation, resulting in successful sale of our house. Simon is very approachable, responsible and reliable to deal with......with thanks & regards."

"I recently bought a property through the Barfoot & Thompson real estate agency. I found the people at the agency to be an absolute delight, in particular the agent who negotiated the sale. Simon Lu is an energetic and friendly character that listened to what I wanted. I had on two previous occasions tried to verbally negotiate a price on properties I was interested in with a different agency. The agents would simply not negotiate verbally, they insisted on a contract. Both of those sales came nowhere near an agreed price even though I gave those agents my top dollar prior to signing the contracts. Time and money wasted on my lawyer. Simon didn't need to be asked twice, After I viewed the property a couple of times I called him to ask if I could see the property again and make a verbal offer, as always throughout this process he was obliging and very keen. Not only did he get me another viewing and agree to verbally negotiate, he managed to get the sellers to come to the agency to verbally negotiate the price in the middle of a week day. He had us in separate offices and spent more than two hours negotiating, on this occasion we could not agree on a price and left it there. A few days passed and I decided to offer a bit more on the property, again Simon organized for me to see the property and again he organized the sellers to meet us to negotiate in the middle of a week day, this time at the property. I enjoyed the sun on the deck whilst Simon negotiated with the sellers inside the house, it was another hour or so of negotiating which ended just two thousand dollars off the mark. Eventually we met halfway and the contract was signed. Simply put, without Simon this sale would not have happened. At no time did I feel like I was putting Simon out, even though I called him numerous times after hours and during the weekend. If my call went to voicemail he would call me back within minutes. Simon is one real estate agent that earns his commission."

"After deciding to sell our house we went through a process first to choose an agency then an agent that was honest and someone that was going to work for us!
We started attending open homes for our next move and met Simon at some of the properties, clearly Simon was working very well for the vendor.
We engaged Simon to have a meeting at our house to discuss a selling proposal.
At no stage did Simon promise a price that was unobtainable instead we felt very comfortable with suggested price range and the strategy involved to sell our house through Barfoot & Thompson. We accepted Simon as the right agent for us.
During the 3 week period prior to auction Simon worked relentlessly, gave us continual feedback and we found the Sunday night E-Mailed report particularly well presented with prospective purchasers giving their own appraisals.
Due to Simons hard work, devotion and professional conduct we had a very good result at the auction. As stated before, if you want an agent that works just for you without compromising deals, Simon is the man.
Good luck Simon and to anyone else who is lucky enough to choose you."

"As the new owner of a property in Kelston, I really appreciate Simon for his professionalism and hard working. Without his efficient work, I may lose this great opportunity to become the owner of this fantastic property.
As a happy purchaser, I would like to thank Simon again for his excellent job. I will refer Simon to my friends who want to buy or sell a property."

"We would like to thank Simon for getting out property sold. As we need a big house for the big family, Simon helps us to sell our current house. He got the property sold within a short time with his positive attitude and profession. Thank for his excellent job, we both satisfy to the result."