Professional Excellence - Loretta Li, Lorna Muller and Mark Muller provided us with the service they said they would give as a team. Their support of, and active participation with us while preparing our home for the market, was of huge value and much appreciated. Their communication with us before, during and after the selling process was exceptional. They were always clear and detailed when needed, honest, personable and happy to explain. All three salespeople were knowledgeable about good real estate practice and about the current market and advised us accordingly to achieve a phenomenal outcome.

Open Homes and private viewings were always attended by at least one team member, and from what we were able to observe, they always behaved in a professional manner with potential buyers. From the communication summary provided to us each week of the campaign, it was clear that all three salespeople had spent a good deal of time engaging with potential buyers. They worked hard and were fully committed to achieving the best result possible.

We have absolutely no reservation in recommending Loretta, Mark and Lorna, with the backing of the Barfoot & Thompson company, as a professional team of highly skilled and knowledgeable real estate salespeople who will work tirelessly to achieve the best result possible. A sale 15% above CV in this current market, is indeed testament to their knowledge, skills, commitment and hard work.

If you want a salesperson who gives everything, never gives up, remains calm and keeps going back - Loretta is your best choice.

Exceptional Real Estate Team – The Perfect Blend of Preparation, Sales Expertise & Interior Elegance!
Working with Mark, Lorna, and Loretta was an absolute pleasure! As a dynamic trio, they each bring their unique strengths to the table, making the entire selling process seamless and stress-free.

Mark was invaluable in getting our home market-ready offering expert advice on garden enhancements and small fixes that made a huge difference in presenting our property at its best. Meanwhile, Loretta is an outstanding salesperson, effortlessly connecting with potential buyers and providing deep knowledge of the New Zealand real estate market. Her expertise in negotiation and understanding of the buying and selling process gave us complete confidence that we were in the best hands.

Adding an extra touch of sophistication, Lorna worked her magic on the interior design, creating a chic and inviting atmosphere that truly elevated our home's appeal. Her keen eye for style and attention to detail transformed our space, making it even more desirable to potential buyers.

Together, they created an exceptional selling experience and achieved a fantastic result for us. If you’re looking for a team that goes above and beyond, I highly recommend Mark, Loretta, and Lorna for your real estate needs!

Passionate professional who is dedicated to her clients
We met Loretta many years ago through another salesperson and when we decided to sell, it was not negotiable, she was to be our listing salesperson. She did not disappoint.

Her knowledge of the market and potential target market is superb. As the market changes, she suggests changes to approach. She diplomatically suggests improvements that make it easier to sell the property. Everything is handled extremely efficiently and effectively. When she makes an appointment, she is punctual and well prepared. She has built up a strong network of support services which complement the services she provides e.g. staging and photographers. All the organisations recommended by her provided the same high level of services as herself.

Despite her professionalism, she also forges a friendship with her clients and goes above and beyond her professional obligations. She integrates with the family and provides emotional and practical support throughout the process and even after the sale is finalised.

Loretta's experience in real estate helped us navigate a challenging market by suggesting enhancements to the property that were within our budget and would add value in terms of what buyers would be looking for.

She is incredibly hard-working and went above and beyond. She has a network of recommended tradespeople and even met them at the property to allow access so work could get completed quickly, ready for the marketing photos.

She provided reports on marketing and open homes, coming to our house to discuss these in person and provide insights about the market feedback.

Loretta reduced the level of stress because we trusted her advice and the sales process was smooth from start to end.

We would highly recommend Loretta as a knowledgeable, hardworking and honest person who delivered a great result for us in a challenging market.

Loretta Acrostic
Liked her from the minute we first met. Organised and professional. Really knew what she was talking about. 

Exceptional actually; texted updates regularly and kept us in the loop, helped with staging, wee gifts, visited mum in her resthome etc. Totally focused on us and the process. 

Took the time to build a relationship and make it easy for us. Absolutely the best salesperson we've used, and we've bought and sold over eight houses. 

My experience with the sale of my property was excellent due to the efforts Loretta put in and she excelled in guiding me through the process. I would absolutely recommend Loretta to anyone selling their property.

Best Salesperson Ever!
Loretta was professional throughout the whole process of selling our property. Always communicating with us whether we were home or overseas on holiday, went the extra mile and nothing was ever a problem whether it was big or small. Would highly recommend to anyone that Loretta is the right salesperson to entrust your faith in when selling your biggest asset. She is knowledgeable, up to play in the market, and doesn't pull any punches. We will definitely work with Loretta again whether it be to buy or sell. Thanks Loretta for being who you are.

Loretta sold our first home in 2015. We were so impressed that we decided to list with her again for the sale of our Maraetai home at the end of 2023. She didn’t disappoint.

Just like the first time, Loretta communicated well, was available whenever we had questions or needed help, when complications arose from selling a house while living in the South Island. She happily worked together with real state agents from the Pohutukawa Coast office and got another excellent result for us, despite a stuttering market.

One of the things we like so much about working with Loretta is that she doesn’t wait for the sale to fall in her lap. On the contrary, we’ve now seen multiple times, what a hard worker she is.

Loretta has a treasure trove of knowledge built on years of experience, but she equally knows when to step back, doesn’t get pushy or offer unsolicited advice. As a matter of fact, her integrity is exemplary.

So, as luck would have it, we were able to purchase our new Howick home with her help too. Another happy result.

Here’s our thinking: A single successful result, you can attribute to a bout of good luck. But not three positive experiences.

We’re hoping to give the real estate market a rest for at least the next few years, but when the time comes, we wouldn’t hesitate to talk to Loretta again!

Best Salesperson in Auckland
It was an absolute pleasure working with Loretta. We were blown away by her professionalism and willingness to go the extra mile. We achieved a fantastic result and had a completely stress-free campaign from start to finish with Loretta providing almost daily updates and always on hand to discuss any concerns we had. Seriously the best salesperson! 

We believe in working collaboratively, and Loretta was more than happy to work this way too. Her clear communication, drive and passion to get the house sold made us all determined to get the house sold under the hammer. The result, our house being sold under the hammer for $150k above the appraisal.

In the middle of 2020, my wife and I wanted to downsize our family home, in Dannemora. It wasn’t an easy decision to make as our family had lived in the house for about 17 years!

From our past experience in the housing industry, we felt that Barfoot & Thompson had a great network in the real estate industry and their fees were competitive. It was an easy decision to engage Barfoot & Thompson as our selling company. It so happened that around that time, our neighbour further down the street was selling their house and they had a Barfoot & Thompson sign at front of their property! I drove past and noted down the mobile numbers of Lorna and Loretta. I thought they must be working as a team. Initially I had wanted to ring Lorna directly. Eventually I rang the Howick office and from there I made an appointment to meet up with Loretta and Lorna. It was a stressful period for my family and I during the downsizing process. Do we sell our house first or do we buy first? Do we have open homes whilst living in the house or do we move out and stage the house? Loretta and Lorna explained the various options available to us. We took time to consider the options, their advice and at the same time we knew we had potential Covid restrictions to deal with. We talked through with Loretta and Lorna and came up with a plan.

We decided to buy first, move out and then auction our family home before Christmas 2020. Even though we like to think that we had looked after our house very well whilst we were living there, including proper maintenance, there were things that could have been improved upon. Loretta and Lorna introduced Mark to us. Mark has a building trade background and he was an immense help, in terms of getting the house presentable for sale. Throughout the buying and selling process, the team of Loretta, Lorna and Mark had worked very hard for us. They were very helpful during our search for a house to buy. Eventually we did buy a house! Their input into getting our family home ready, staging, photography, advertising and auction were much appreciated. Personally, I thought they each brought their own expertise into the team. Nothing is too hard for any of them and I find them a great team to work with.

We sold our family home at auction just before Christmas 2020. Everything pretty much went according to plan. If you are looking to sell your house in East Auckland, I would definitely recommend this team involving Loretta, Lorna and Mark. Between them, they have a lot of experience in East Auckland. They provided valuable insight into the current housing market, the selling process and just quietly, Mark is their secret weapon.

We recently sold our beautiful bungalow in Howick of 32 years and Loretta Li and her colleague Julie Parmenter listed it as soon as Covid restrictions were lifted. We found them both to be very professional and helpful right from the start. They advised us on timelines and helped us make any decisions to enable smooth running of our auction campaign. The open homes were very busy and we noticed that they went out of their way to ensure that the house was presentable to the best it could be. They offered timely follow up and feedback which was honest with no pretense. Loretta called me often, going out of her way to keep us in the loop. It was our first auction experience so we were understandably nervous, however, Loretta supported us through this time. We felt that we were listened to and supported 100%. I would gladly recommend Loretta and Julie if you are looking for someone to list with.

I would like to take this opportunity to share our recent experience of selling our home. It was the first time we were in this position, after living in the same place for 46 plus years. Loretta Li was recommended to us and we were not disappointed. Her philosophy is to "work for the Vendor" and this she did. We were made to feel at ease, every step of the way as we travelled on this new journey. We trusted her judgement and good communication on decisions that had to be made. We certainly appreciated Loretta's wisdom and knowledge in selling our home for us. I would certainly suggest her to anyone looking for a highly qualified, experienced and effective salesperson. Thank you so much, Loretta.

Loretta Li from Barfoot & Thompson Howick sold our house recently, and we cannot speak highly enough about working with her. She is thoroughly professional, very astute, trustworthy, and a real pleasure to work with. She gave us very good advice about how to prepare the house for sale, marketing, and how to make the most of the auction process. We weren’t sure about staging, but went ahead on her recommendation, and believe it really made the most of our house and was really worth the cost.

Selling as Covid19 was starting to have an impact in New Zealand was a real unknown, as was the need to delay settlement during lockdown, and Loretta gave us excellent guidance and advice throughout. Her communication was collaborative and timely; and she was confident but not pushy. She had great attention to detail, and went the extra mile to make sure everything went smoothly.

She worked well with the (extensive) Barfoot & Thompson network – and we were very happy with the end result.

All in all, she was superb and we have no hesitation in recommending her to other sellers!

Loretta Li is an outstanding member of the Barfoot & Thompson team - from start to finish she was focused on the most successful outcome.  After interviewing the top three real estate salespeoople in our area, we chose Loretta Li from Barfoot & Thompson Howick. Loretta was focused, knowledgeable and went out of her way to ensure a successful campaign, which ultimately led to a sale - within three weeks. Without a doubt, the best real estate salesperson we've met and had the pleasure to work with whilst selling our home. 

When we were looking for real estate salespeople to sell our house in Shelly Park, we could not have found any one better than Loretta Li from Barfoot & Thompson’s Howick office. She was very thorough and professional in her approach, showing a genuine enthusiasm to act as for us. She was also friendly, considerate, and had the ability to make us as vendors feel special. Her help to ensure the house was presented to its best advantage was invaluable. She kept us fully informed of every step of the process and provided reports of the feedback from all who attended the open homes. It was solely due to her efforts that the auction was brought forward. Then with assistance from the other members of the Barfoot & Thompson team we had an extremely successful outcome, selling the house at a very good price one week from it going on the market. Naturally we are delighted we chose Barfoot & Thompson and more especially Loretta and the team, and we would highly recommend her to anyone thinking of selling their property.

We found Loretta Li very professional and thorough, very determined to achieve and were grateful for the price that was achieved.

I found my salesperson, Loretta to be helpful and informative and she kept me up to date with everything that was going on so made for a pleasant house selling expensive plus the flowers and gift package at the end were a very lovely and unexpected surprise.

Loretta, I would like to thank you for a job well done. Despite the back and forth on who was to get the agency you actually had the job from our first meeting. That decision was based on your on the spot analysis, understanding of the market and informed confidence. I just wanted to let you know the decision of which agency to go with was weighed more by confidence in you than the agency and well vindicated by the effort, attention to detail and follow up you put in.

Loretta was an absolute treat to sell with. She went the extra mile to make the sale as good and hassle free as possible with excellent knowledge of the market and east Auckland area. You can't go wrong with Loretta.

We liked the amount of information given to us to help us make necessary decisions. Loretta was very easy to relate to, friendly, and got everything organised for the open homes very quickly and efficiently.