My estate agents, Team Muller (Lorna and Mark) were absolutely superb and are outstanding representatives of Barfoot & Thompson. They assisted me through every process and procedure necessary to market and sell my home and did so with utmost professionalism, integrity and honesty. Selling my family home seemed a daunting and overwhelming task for me but Lorna and Mark were with me every step of the way and offered their guidance and assistance willingly, patiently and with a great deal of kindness. Nothing ever seemed too much of an effort for them and they were always friendly and caring to both myself and my family. I cannot thank Lorna and Mark enough for the many hours they have devoted to helping me and I totally recommend them to anyone who is wanting to sell or buy a home. Paula Sutherland
My wife joins me in thanking you both very much indeed for selling our investment property for us on Wellington Street in Pukekohe in August. As you know, we had previously commissioned two other real estate companies to sell the property. The first company took on the listing for three months from August to October 2018 and were unable to entice a single offer. The second company took on the listing from December 2018 until they did finally secure one solitary offer in June 2019, over six months later ($10,000 less than asking price). Unfortunately this offer fell over due to a poor building report based on hairline settlement cracks and we were most disappointed that this company did not advise us how to prepare the building's exterior for a report pass.
Consequently we took the property off the market to have a break, rethink and then decided to bring you guys on board, predominantly due to your previous building inspector experience and knowledge of monolithic cladding. This proved to be a fantastic decision for us because your whole approach to the property's marketing was a breath of fresh air for us. You advised us to renovate more inside, you personalised the marketing effort by including self-interviewed videos and most importantly, showed us in specific detail how to bring the building up to spec to pass a typically stringent building inspection of this nature.
We were then amazed when within the first Open Home weekend in August 2019 you secured two offers, one of which was asking price!!! It was breath-taking and very much compensated for all the previous years frustrations with the other real estate companies failures.
We thank you wholeheartedly for your swift and effective efforts in such a short time and I can confirm that I will have no hesitation in choosing Team Muller to sell my property in the future in Half Moon Bay. Although this property has plastic cladding I have no doubt you will know what and how to get this swiftly over the line also, and for top dollar!
Well done guys. you are truly amazing !
Most sincerely,Simon Fletcher - Ex Pukekohe
Lorna and Mark Muller are the best real estate agents I have ever had the privilege to sell one of my homes through. From the first time they came into my house I could see how knowledgeable, honest, extremely friendly they were and I didn't find them pushy at all, in fact quite the opposite. They sat down and spoke to me first as they had already done a lot of research around my area and knew what had sold and the prices they had sold for. They walked around my property and pointed out anything they felt needed attention in order to get the best price before the house would be ready to go on the market. I had done some research of my own and learned that Lorna and Mark, before going into real estate, had in fact brought and sold a lot of homes themselves so they had a lot of expertise in buying and selling. Also Mark had previously worked as a building inspector for quite a few years so he knew a lot about what's required by law to sell or buy a house. I wouldn't buy or sell a house now without Team Muller at my side .
They go well beyond what would ever be expected of a real estate team from helping with painting, fixing things up and even feeding my cat on a weekend after open homes while I was away Talk about hands on! They also know of really good contractors should you need one that is honest, reliable and doesn't charge exorbitant prices.
So if your looking for the best, friendliest and honest real estate agents, go direct to Team Muller. They go all out to make sure you sell your home for the best price possible!Angela Reece
We met Lorna and Mark when we bought a property they were marketing in February. We then decided to engage them to sell our property, as Lorna has a very natural style and Mark, a wealth of property knowledge and technical knowledge. We found when buying the other property that they worked hard for their vendors, so we knew that they would do the same for us. Lorna and Mark went out of their way to make us feel very comfortable about the auction process, and regularly updated us with feedback. Lorna was very considerate of the security of our property and made every effort to present our property at it's best, which is why I think we got such a great result at the auction, selling after only 12 days on the market. What we initially thought was going to be a stressful process was made easy with Lorna and Mark, and we have come away with a great result, and a great feeling. We highly recommend Team Muller, who will go above and beyond for you, and who you can trust to put your interests first.
Kind regards,Victoria Landers and John Fenner
Recommending Lorna and Mark Muller- Any day!! Our journey started in March 2018 at a house viewing - not what we were looking for, but we were extremely lucky to meet Lorna (we didn't know it at the time...). Next day Lorna called me to follow-up, 'another agent expanding their contact list', I thought, but NO! This call was different, she listened to what we were looking for and took it to heart, made it her mission to help us. She remembered our children's names and where they go to school. And so our journey started.....
Both Lorna and Mark went above and beyond what is expected from an estate agent, accompanying us to auctions - even in their own time for other agents when they had nothing to gain. Took us to see numerous homes. Please note - our wish list was BIG, our deposit not so much...
When we were ready to give up, they persevered, never once allowing us to settle for anything less than ideal. Eventually we gave up and put our money in a fixed term deposit... thinking that's it. But then #teammuller found us the perfect home - ticking every box on our list and negotiated the right price for both the vendor and us!!
Again they surprised us with assisting in an extended settlement date to get our deposit released and for the vendor to have a relaxed move. Not only that, but also helping us to get in touch with 'tradies' for the renovations we wanted. Mark even did some of the work himself. I can go on and on about what they did for us!
I want to commend Lorna and Mark on their honesty and integrity, and for never allowing us to give up. THANK YOU!!
Count yourself lucky if your path cross theirs...
RegardsFamily Du Preez
We are finally settled in our first house. My husband and I did not have much knowledge of the process. Lorna has been extremely helpful and patient, given us very honest and genuine advice. And also a big thank to Lorna's husband Mark who also gave us great support. We had a great experience with Lorna and Mark.Sunny & Allan
Lorna has been the best agent we've come across during our house hunt over the last several months. She's been honest, open and extremely helpful throughout the process. She's patiently and diligently followed up on our many questions, concerns and requests and always with a smile on her face. We would recommend her to anyone who wants buy or sell their property. We hope to work with her again in the future.Ruwani & Pasan
Lorna is my Real Estate Agent. She is extremely good at her job, very on to it and she goes above and beyond her work duties. She made me feel comfortable and at ease as she handled everything professionally as well as adding her lovely personality and cheerfulness. I have no hesitation in recommending Lorna Muller as she has such high work ethics.Patricia Ciani
We are a first home buyer. It is hard for us to find a home in a prime area specially if we have a limited budget but Lorna made possible for us to have our own house here in Howick. Lorna Muller is a very reliable person who will guide and support you all the way up to end of the negotiation. If it wasn't for Lorna I don't think we could have afforded to buy our own house here in Howick. We thank Lorna for helping and guiding us.Aldo, Nina and Fonci Leyesa
Thank You Lorna Muller for selling my home at Oakville Ave Flat Bush.
I was introduced to Lorna through a friend as I wanted to sell my home, but did not no where to begin.
Lorna explained the entire process in terms that I understood, what was expected of me, and more importantly, what I should expect from her.
Lorna is punctual, respectful, quietly determined, excellent communication & negotiating skills & will go the extra mile.
After each viewing I was fully briefed in person or by phone.
I have no hesitation in recommending Lorna to any vendors or purchasers of real estate.Margaret Knight
I highly recommend Lorna as your real estate agent because she is very reliable and transparent at making your life easy to find the right home that fits what you desire according to your budget. There is another important point that I need to highlight and that is the post-sale support which means she still continues giving you the proper support for any other enquiry that may pop up long after the sale has taken place.Oscar Colonetti
From start to finish Lorna Muller from Barfoot and Thompson Howick, made selling our house easy. It was the little things and personal care that really made the difference. Lorna made us feel that she always had our best interest at heart and that she would always go the extra mile to help us sell our house. Lorna's clear communication and enthusiasm made selling our house a very pleasant and enjoyable experience. We would not hesitate to recommend Lorna to anybody selling their house. Marie and Trent